BRE
Operations Team Leader
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Make your mark at BRE!
BRE is a world-leading global organisation for innovation, science and data in the built environment. For over 100 years, we have supported governments, businesses and industry with pioneering research, testing and expertise. We are focused on growth, scale and expanding our global impact with products, services, standards and qualifications that address the challenges of a changing world. Driven by our purpose of helping everyone, in every building, everywhere, we are creating a safer, more sustainable built environment for people and planet.
We're looking for an Operations Team Leader to join our Building Performance Services (BPS) Operations team. This is an opportunity to lead a high-performing team at the heart of BREEAM and Building Performance Services, ensuring customers receive a seamless experience while supporting the delivery of key business revenue and operational goals.
About the Role
As an Operations Team Leader, you'll lead a team of Operations Support Co-ordinators across our Watford and Glasgow locations, overseeing the day-to-day delivery of services that support BREEAM products, including BREEAM In-Use and the BREEAM Store.
You'll play a key role in ensuring operational efficiency, service quality and customer satisfaction while supporting revenue generation through the effective management of purchasing, procurement, invoicing and order fulfilment activities.
This is a hybrid role, with a minimum expectation of two days per week in either our Watford or Glasgow office, alongside occasional travel between locations when required.
Key Responsibilities
- Lead, coach and develop a team of Operations Support Co-ordinators, providing day-to-day guidance, performance management and training.
- Monitor team performance against KPIs and service level agreements, ensuring high-quality customer service delivery.
- Oversee the operational management of BREEAM In-Use cost proposals, registrations, certifications and credit management activities.
- Manage BREEAM Store operations, including order processing, supplier relationships and fulfilment activities.
- Support procurement, purchasing, invoicing and business administration processes across BPS products and services.
- Analyse operational performance data and provide regular reporting to the BPS Operations Manager.
- Identify and implement process improvements to enhance efficiency and customer experience.
- Handle customer escalations and complaints professionally and in line with quality procedures.
- Support quality assurance and compliance activities, including adherence to recognised standards such as ISO 9001 and ISO 17065.
- Work collaboratively with internal stakeholders to support service development, system enhancements and operational delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
We're looking for someone who combines strong people leadership skills with a practical understanding of operational processes and customer service delivery.
You'll ideally have:
- Proven experience leading, motivating and managing team performance.
- Experience working within an operational, business support, customer service or administration environment.
- Knowledge of procurement, purchasing, supplier management or supply chain activities.
- Strong organisational skills and the ability to prioritise effectively in a busy environment.
- Excellent problem-solving and decision-making abilities.
- High attention to detail and a commitment to quality.
- Confidence analysing and reporting performance, service or financial data.
- Strong communication and stakeholder management skills.
- A proactive, positive and adaptable approach to work.
- The ability to work independently while collaborating effectively with colleagues across the business.
BRE Benefits
At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Financial & Security Benefits
- Pension scheme – 5% employer-matched contribution
- Life assurance – 4x your basic salary
- Enhanced maternity package
Health & Wellbeing
- HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Career Development
- Learning & development – Free access to BRE Academy and our online learning platform
- Professional membership reimbursement
For full details on our benefits, visit: [BRE Employee Benefits](BRE Employee Benefits)
Work Location Options
Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford or Glasgow office, as you will be expected to attend in person (2 times per week).
Our Recruitment Process
As part of our recruitment process we will be conducting 10-30 minute phone screening calls via an AI recruiter called Ryan with all shortlisted candidates. The information gathered from this screening will be used to help assess your suitability for the position.
Note to Employment Agencies
At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.
Equal Opportunities Statement
BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location