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Operations Transformation Consultant
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Lead a major operational transformation programme within one of the UK's largest infrastructure portfolios.
We are seeking an experienced Operations Transformation Consultant to lead the design and delivery of a large-scale, multi-year operational transformation programme across a complex national infrastructure estate.
We are looking for a senior transformation leader or consultant who has successfully delivered enterprise-wide operational transformation programmes within complex, asset-intensive environments.
The transformation focuses on fundamentally changing how the infrastructure estate is managed, including operational processes, supplier management, governance, asset data, access management and safety standards, creating a proactive, data-driven operating model that delivers long-term operational excellence.
The Opportunity
Reporting to senior leadership, you will shape and deliver a strategic transformation programme that moves the organisation to a fully integrated operating model. You will work across executive leadership, operational teams, suppliers, customers and regulatory stakeholders to drive lasting change across a nationwide, safety-critical estate.
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This is a highly visible role requiring exceptional leadership, stakeholder management and transformation expertise, with responsibility for embedding sustainable improvements that deliver measurable business value.
Key Responsibilities
- Lead a multi-year operational transformation programme from strategy through to implementation and benefits realisation.
- Design and implement a future-state operating model covering operational governance, supplier management, asset data, access management, works management and safety.
- Establish programme governance, executive reporting, steering committees and assurance frameworks.
- Drive organisational change, challenging legacy processes and embedding new ways of working.
- Align internal teams, suppliers and customers to consistent operational standards and governance.
- Improve operational performance through data, technology and digital transformation.
- Ensure compliance with all health & safety, statutory and regulatory requirements.
- Champion a culture of continuous improvement, operational excellence and performance management.
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Experience Required
This role is suited to someone who has successfully led large-scale operational transformation programmes rather than day-to-day operational teams.
You will have experience:
- Leading complex operational transformation programmes within large, asset-heavy organisations.
- Delivering transformation across operational processes, governance, supplier management, asset management, data, access control and safety standards.
- Working within regulated or safety-critical industries such as infrastructure, utilities, transport, facilities management, energy, aviation, rail or telecoms.
- Designing and implementing new operating models that improve governance, efficiency and operational control.
- Leading large-scale organisational change and influencing senior executives through periods of transformation.
- Using technology, systems and data to improve operational insight, governance and decision making.
- Building strong relationships across executive teams, operational functions and third-party suppliers while influencing without direct authority.
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