Applicable for Operators Sitting in the COR

• Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
• Assist the security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries.
• Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor

Requirements

Minimum Requirements: Work Experience

Internal

• 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10, OR
• 1 years’ work experience operating, administrating or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
• Previous Call Centre experience and or experience within client services (Advantageous)

External

• 2 years’ work experience operating, administrating or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
• Experience within a logistics or CIT industry (advantageous)

Minimum Requirements: Education

Internal

• Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience

External

• Grade 12

Special Training And Requirements

• PSIRA D (Advantageous)
• Able to work shifts
• Working overtime may be required
• Microsoft Office (Word, Excel, Outlook): Basic level
• Must be able to multi-task

Behavioural Competencies Required

Logical Thinking and Judgment Ability

• Use of discretion and logical reasoning in a clear and consistent manner whilst considering/evaluating of information/circumstantial evidence in order to draw sound conclusions, form an opinion and make a good decision Quick decisions possible. Low level decisions made in line with guidelines provided. Seek guidance if higher level of discretion is required.

Persistence and Resilience

• Ability to demonstrate the required energy to achieve success, to persist with the task at hand until it is accomplished, and to bounce back in the face of obstacles. Completion of technical task within timeframe given by supervisor whilst overcoming uncomplicated obstacles. Seek guidance and assistance from seniors when difficult obstacles are encountered, and solutions need to be found for problems.

Customer/ Service Orientation and Customer Intimacy

• To demonstrate a concern for performing work of a high standard, to align service/ products with customer expectations, to develop solutions for customer concerns or problems, to value the customer’s inputs and maintain an open communication channel with customer, and react appropriately to customer demands. Provide a service in accordance with agreed customer requirements. Serve customer in a proficient manner. Continuous follow-up to ensure customer satisfaction. Attend to customer queries and problems of routine nature. Handling difficult customers.

Verbal-, Non-verbal and Written Communication Skills

• Ability to effectively interact with individual/ group, using appropriate verbal-, non-verbal- or written communication on the required level, and sending out/ receiving a clear message in the intended way Basic communication skills required to convey or receive technical information on a one-on-one basis to/ from co-workers and customers. Gathers information required to perform work through interaction with fellow workers or customers. The effective sharing of information with a colleague, customer or manager in a clear and effective manner.

Decisiveness

• Ability to exercise good judgment, make sound decisions, accept responsibility for it and commit to implementation thereof without unnecessary delay

Risk Management

• Ability to proactively identify risk areas/threats, to analyse such exposure to risk, to determine how to best handle it and to implement appropriate course of action to control/minimise risk

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Houghton