SDG
Opertions Manager
Armagh City, Banbridge and Craigavon District Council
Posted 2 months ago
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Operations Manager
The Operations Manager is responsible for ensuring the safe, efficient, and controlled execution of all operational activities within SDG, including warehouse operations, goods-in, stock handling, light manufacturing, and customer delivery.
The role ensures that materials flow effectively from receipt (post-procurement) through to production and final delivery, maintaining high service levels while optimising cost, efficiency, and working capital performance.
The Operations Manager owns health & safety, operational compliance, and transport management (including drivers), ensuring all activities are carried out safely, legally, and in line with company standards.
This role is accountable not just for execution, but for driving productivity, controlling cost, and continuously improving operational performance.
Key Responsibilities
Operational Leadership & Performance
- Lead the operations function across warehouse, manufacturing, and transport (drivers).
- Establish clear structure, accountability, and performance standards.
- Deliver consistent performance across:
- On-time delivery
- Order accuracy
- Production output vs plan
- Ensure operations supports sales growth and customer delivery commitments.
- Create a disciplined, high-accountability culture focused on results.
Goods Inwards & Internal Handover
- Own the goods-in process from receipt through to storage.
- Ensure all goods are:
- Checked, receipted, and stored correctly
- Maintain tight coordination with Procurement to ensure:
- No delays in handover
- Immediate issue escalation
- Eliminate inefficiencies in goods handling and storage processes.
Warehouse Management & Stock Control
- Own all warehouse operations:
- Storage, handling, picking, internal movements
- Ensure:
- High stock accuracy
- Efficient warehouse layout
- Minimal handling and waste
- Drive productivity through:
- Measured output (e.g. picks per hour)
- Reduced double handling
- Efficient space utilisation
- Conduct Daily/weekly cycle counts and resolve discrepancies quickly.
Manufacturing
- Own the planning, coordination, and output performance of manufacturing.
- Ensure production is:
- Planned in advance
- Properly resourced
- Delivered on time
- Actively manage:
- Output vs plan
- Labour utilisation
- Material usage and waste
- Identify and eliminate:
- Bottlenecks
- Downtime
- Inefficiencies
- Drive improvements in:
- Throughput
- Cost per unit
- Productivity
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Customer Fulfilment, Dispatch & Transport Management
- Own end-to-end order fulfilment and delivery execution.
- Manage:
- Dispatch operations
- Delivery scheduling
- Route planning and optimisation
- Directly manage drivers, ensuring:
- Clear daily plans
- High productivity
- Strong customer service standards
- Continuously improve:
- Delivery efficiency
- Route utilisation
- Cost per delivery
- Ensure all deliveries are:
- On time
- In full
- Delivered professionally
Slow-Moving & Excess Stock (Execution)
- Support Procurement in reducing slow-moving and excess stock.
- Ensure:
- Clear identification and segregation
- Efficient handling and storage
- Minimise:
- Stock damage
- Unnecessary movement
- Support clearance, reallocation, and disposal activity.
Health, Safety & Operational Compliance
- Own and lead health & safety and compliance across:
- Warehouse
- Manufacturing
- Transport
- Ensure full compliance with:
- Legal requirements
- Company procedures
- Maintain a proactive safety culture through:
- Risk assessments
- Audits
- Training
- Incident management
- Ensure driver compliance with:
- Vehicle checks
- Legal regulations
- Safe practices
Operational Efficiency & Cost Control
- Own and drive efficiency and cost performance across operations.
- Actively manage:
- Labour productivity
- Transport costs (fuel, routing, overtime)
- Warehouse efficiency
- Manufacturing cost per unit
- Measure and improve:
- Output per labour hour
- Deliveries per driver
- Cost per order / delivery
- Production efficiency
- Identify and eliminate inefficiencies in:
- Drive continuous improvement and cost reduction initiatives.
- Work with Finance to track costs and deliver savings.
Systems, Process & Continuous Improvement
- Ensure all operational activities are accurately recorded in systems.
- Improve data quality and process efficiency.
- Lead improvements in:
- Warehouse flow
- Production processes
- Dispatch systems
Cross-Functional Alignment
- Work closely with:
- Procurement (materials & inbound flow)
- Sales (priorities and delivery expectations)
- Finance (cost and stock control)
- Ensure operations supports overall business performance and profitability.
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Team Leadership & Development
- Lead warehouse, manufacturing, and driver teams in line with the company Values.
- Set clear expectations and performance metrics through weekly L10 meetings.
- Drive accountability and ownership.
- Ensure teams are trained, engaged, and productive, manage and review their roles QTR.
Governance & Communication
- Participate in daily and weekly operational reviews.
- Provide clear reporting on:
- Performance
- Risks
- Cost and efficiency
- Escalate issues proactively with solutions.
Decision Authority
- Own:
- Operational processes and performance
- Warehouse, manufacturing, and transport execution
- Labour utilisation and workflow
- Health & safety implementation
- Escalate:
- Capacity constraints
- Major service or safety risks
- Significant cost issues
- Customer Satisfaction decline
KPIs
Operational Performance
- On-time, in-full (OTIF) delivery
- Order accuracy
- Dispatch lead times
Efficiency & Cost Control
- Cost per delivery / order
- Labour productivity (warehouse & production)
- Transport cost vs budget
- Production cost per unit
- Overtime levels
Warehouse & Stock
- Stock accuracy
- Stock loss / damage
- Cycle count compliance
Manufacturing
- Output vs plan
- On-time completion
- Waste levels
Transport
- Delivery performance
- Driver productivity
- Route efficiency
Safety & Compliance
- Incident rates
- Audit performance
- Compliance adherence
What Good Looks Like (Success Profile)
- Operations run in a controlled, predictable manner with no surprises.
- Customer deliveries are reliable, on time, and accurate.
- Warehouse, manufacturing, and transport operate with clear productivity and efficiency standards.
- Costs are actively managed and continuously reduced.
- Drivers are productive, routes are optimised, and delivery performance is strong.
- Manufacturing consistently delivers against plan with minimal waste.
- Stock is well managed, visible, and accurately handled.
- Health & safety is embedded — not reactive.
- Issues are identified early, owned, and resolved quickly.
- The operations team is accountable, structured, and high-performing.
- Operations is seen as a competitive advantage, not a constraint.
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Skills
Operational Leadership
Warehouse Management
Stock Control
Manufacturing Planning
Transport Management
Health & Safety Compliance
Cost Control
Process Improvement
Team Leadership
Performance Management
Route Optimization
Inventory Management
Data Analysis
Supply Chain Coordination
Risk Assessment