Sandwell & West Birmingham NHS Trust
Ophthalmic Administration Coordinator
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Booking Coordinator - Ophthalmology Group
An exciting opportunity has arisen at SWBH NHS Trust for an enthusiastic, self-motivated Booking Coordinator to join our dynamic and dedicated medical retina and glaucoma team in the Ophthalmology Group at the Birmingham Midland and Eye Centre.
Job Details
This post holder is for 35 hours per week, Monday to Friday.
About the Facility
Birmingham and Midland Eye Centre is one of the largest facilities of its kind in Europe. Based at City Hospital in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery, and outpatients, as well as housing administrative and educational facilities.
Role Responsibilities
To provide administrative and clerical support to the work of the medical retina service. Dealing and managing complex 18 week pathways and RAG rated pathways and ensuring patients are seen and treated within timeframes. Working closely with the clinical team and patient administration manager to support capacity and demand. Thrive to providing excellent patient experience. Answering all phone calls for the glaucoma service therefore working as part of a team is essential.
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Required Skills and Qualities
We are looking for an innovative, enthusiastic team player who is well organized and motivated to join our team. The role will contribute to improving the care and experience of medical retina patients treated within our Trust.
- Enjoy working in a busy environment
- Ability to prioritize your own workload
- Good interpersonal skills
- IT literate
- Ability to work under pressure in a fast-paced environment
About Us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our Values
Our values – Ambition, Respect, and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
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Our Purpose
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Contact Information
For further details / informal visits contact:
- Name: Zoe O'brien
- Job Title: Patient Administration Manager
- Email Address: zoe.o'brien@nhs.net
- Telephone Number: 0121 507 4750
Enquiries regarding the role are welcome.
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