RAC
Ops Support Administrator
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Operations Support Administrator
Location: Bescot, Walsall
Salary: £26,500
Contract: Permanent
Hours: 40 Hours
Working pattern: Fully Office-Based
About The Role
We have an exciting opportunity for an organised and customer-focused Operations Support Administrator to join our SMR team.
In this varied office-based role, you’ll provide essential administrative support to both our field and office-based teams. You’ll help ensure work is booked accurately, information is kept up to date and customers and colleagues receive a professional and efficient service.
You’ll manage a mixture of telephone and administrative tasks, including work scheduling, job bookings, billing queries and updating internal systems. It’s a great opportunity for someone who enjoys working in a busy environment, solving problems and keeping everything running smoothly behind the scenes.
What You’ll Be Doing
- Supporting consumers and corporate customers by telephone and electronic communication
- Providing administrative support to field and office-based colleagues and managers
- Creating and maintaining job bookings in line with agreed service levels
- Handling work schedules, bookings, billing enquiries and client queries
- Updating work platforms, supplier databases, spreadsheets and management information reports
- Collating, entering and processing accurate workflow data
- Supporting new business implementations, including uploading data to CRM systems
- Maintaining your knowledge of customer accounts, processes and procedures
- Working closely with colleagues to support effective job planning, service efficiency and quality
- Helping group and plan work to support the efficiency of field-based teams
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What We’re Looking For
You’ll be highly organised, comfortable managing different priorities and committed to delivering accurate, high-quality work. You’ll also be confident communicating with customers and colleagues over the telephone.
Ideally, you’ll have:
- Previous experience in an administrative or customer service role
- Experience of handling calls within a customer service or contact centre environment
- Excellent computer skills, including experience using Microsoft Office and creating spreadsheets
- A professional and confident telephone manner
- Strong verbal and written communication skills
- Excellent attention to detail
- Experience working as part of a team while using your own initiative
- An understanding of geographic work planning or job grouping
- An NVQ Level 3 qualification in administration or customer service, or equivalent experience
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Why join us?
You’ll become part of a supportive team where your organisation, attention to detail and customer service skills will make a real difference. This is an opportunity to build your knowledge, work with a wide range of colleagues and customers, and play an important role in keeping our operational services running effectively.
Ready to make a difference? Apply today and help us deliver a reliable, efficient and high-quality service for our customers and colleagues.
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