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Optical Assistant Apprenticeship
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Our apprenticeship gives people of all ages a chance to start an exciting career while earning a full-time wage. Duties include booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics.
What you'll do at work
- By giving customers top-notch advice (as well as a warm welcome to the store)
- Booking in eye tests
- Pre-screening patients and measuring frames
- You'll also make sure everything runs as smoothly as possible by looking out for any little problems that crop up
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Once you have completed the apprenticeship, you'll be a fully qualified Level 2 Customer Service Practitioner with a massive range of career options ahead of you.
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