Optical Assistant Apprenticeship - Daventry Specsavers

Our apprenticeship gives people a chance to start an exciting career, while earning a full-time wage. Duties include booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics.

What you'll do at work

• By giving customers top-notch advice (as well as a warm welcome to the store)
• Booking in eye tests
• Pre-screening patients and measuring frames
• You'll also make sure everything runs as smoothly as possible by looking out for any little problems that crop-up

Where you'll work

5 Regal Centre
Daventry
NN11 4DR

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
SPECSAVERS OPTICAL SUPERSTORES LIMITED

Training course
Optical assistant 2022 (level 3)

What you'll learn

• Course contents
  Deliver customer service which aligns with company values, beliefs and purposes
  Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
  Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
  Follow employer’s guidelines and expectations for presentation and team working
  Identify and meet customer needs within the optical environment
  Communicate with customers and the optical team to maximise understanding
  Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
  Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
  Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
  Follow procedures and processes for first aid, accident and incident reporting or evacuations
  Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
  Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
  Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
  Report and record ocular emergencies following correct employer procedures
  Accurately prepare clinical records for use following employer procedures
  Accurately complete customer pre-appointment procedures
  Use product tolerances to validate product accuracy
  Use lens measuring equipment to identify prescriptions and lens measurements
  Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
  Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
  Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
  Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
  Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
  Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
  Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
  Identify and check visual acuity for near vision spectacle, explaining adaption as required
  Fit spectacle frames through the use of questioning, measurements, and tools
  Use tools correctly to adjust frame without causing damage
  Provide advice and guidance on frame fitting, lens care and after sales service
  Identify guarantees and warranties of optical products and adhere to the legal requirements for consumers
  Manage customer concerns and or complaints in line with employer procedures
  Use problem solving techniques to identify concern and or complaint causes
  Communicate with customers to resolve concerns or complaints within the limits of their own authority
  Follow remake procedures
  Follow repair procedures
  Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
  Participate in training and development activities to maintain own practice
  Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
  Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes
  Conduct screening using screening equipment and record accurate results
  Inform the patient about the equipment, processes and procedures used for screening
  Gain support or guidance from colleagues during screening when required
  Inform the patient that the tests check for medical conditions such as glaucoma, cataracts, macular degeneration, diabetes
  Demonstrate contact lens handling and insertion and removal to a patient
  Show the patient how to care for their lens
  Provide advice and guidance on cleaning of lenses and solution types
  Follow out of hours emergency procedures
  Recognise a customer’s ability to make an informed decision
  Tell the customer what the sight test includes and how it is carried out
  Work independently to plan and manage workload
  Assess and mitigate risk in patient’s home to ensure an appropriate eye test can be delivered
  Mange own wellbeing and resources
  Maintain team communications when working remotely
  Deliver customer service which aligns with company values, beliefs and purposes
  Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
  Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
  Follow employer’s guidelines and expectations for presentation and team working
  Identify and meet customer needs within the optical environment
  Communicate with customers and the optical team to maximise understanding
  Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
  Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
  Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
  Follow procedures and processes for first aid, accident and incident reporting or evacuations
  Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
  Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
  Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
  Report and record ocular emergencies following correct employer procedures
  Accurately prepare clinical records for use following employer procedures
  Accurately complete customer pre-appointment procedures
  Use product tolerances to validate product accuracy
  Use lens measuring equipment to identify prescriptions and lens measurements
  Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
  Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
  Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
  Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
  Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
  Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
  Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
  Identify and check visual acuity for near vision spectacle, explaining adaption as required
  Fit spectacle frames through the use of questioning, measurements, and tools
  Use tools correctly to adjust frame without causing damage
  Provide advice and guidance on frame fitting, lens care and after sales service
  Identify guarantees and warranties of optical products and adhere to the legal requirements for consumers
  Manage customer concerns and or complaints in line with employer procedures
  Use problem solving techniques to identify concern and or complaint causes
  Communicate with customers to resolve concerns or complaints within the limits of their own authority
  Follow remake procedures
  Follow repair procedures
  Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
  Participate in training and development activities to maintain own practice
  Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
  Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes