Brittain Opticians
Optical Assistant
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Optical Assistant & Marketing Assistant
Brittain Opticians | Harborne, Birmingham
About Us
Brittain Opticians is an independent practice in Harborne, led by optometrist Matt Rose. We take a personal, unhurried approach to eye care — and we're growing our presence beyond the practice too, through our quarterly newsletter, The Brittain Bulletin, and a growing library of social media content.
The Role
We're looking for someone who genuinely enjoys looking after customers, but who also wants a hand in shaping how we tell our story. This is a hybrid role: part of your week on the shop floor, part of it helping plan and create our marketing content.
Optical Assistant Responsibilities
- Welcoming customers and providing a warm, attentive experience in person and on the phone
- Supporting frame selection, fittings, adjustments, and minor repairs
- Booking and managing eye test appointments
- Processing orders, payments, and stock
- Keeping the practice looking its best
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Full training given — no optical experience necessary.
Marketing Assistant Responsibilities
- Creating photo and video content for our social channels
- Helping build our growing video presence — we're working towards around four posts a month, taking a gradual, confidence-first approach rather than expecting polish from day one
- Contributing to The Brittain Bulletin, our quarterly newsletter
- Coming up with campaign and promotion ideas that fit our relaxed, not-pushy tone
- Capturing customer stories, behind-the-scenes moments, and eye health tips
- Keeping an eye on what's landing well and suggesting what to try next
What We're Looking For
- A genuine people person who enjoys customer service
- An interest in (or experience with) content creation, social media, or marketing
- Comfortable being creative, and happy to appear on camera occasionally (or keen to get there)
- Organized enough to juggle shop floor duties with content deadlines
- A team player who pitches in with ideas, not just waits to be told what to do
Get help with your application
Your very own career expert that helps elevate your application to the next level.
No formal qualifications required. Retail experience, or a flair for photography, video, or writing, is a bonus.
What We Offer
- Full training on the optical side of the role
- Genuine creative input — you'll help shape our marketing, not just execute it
- A friendly, independent practice rather than a corporate chain
- Staff discount on eyewear
- Salary — competitive, dependent on experience
- Hours — full-time/part-time, including some Saturdays
How to Apply
Send your CV and a short note on why you're interested to matt@brittainopticians.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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