Specsavers
Optical Assistant - Sutton Coldfield, Birmingham (Greater Birmingham)
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Are you a caring individual looking to continue your career as an Optical Assistant?
You’ve come to the right place.
We’re looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. And once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.
Our store
The Specsavers Sutton Coldfield store is a busy and well-established optical and audiology practice located in the heart of Sutton Coldfield town centre. Following its move to a brand-new store in December 2025, the practice now operates from a modern, purpose-built environment designed to enhance both the customer and colleague experience. Colleagues work collaboratively in a fast-paced environment, supporting customers throughout their eye and hearing care journey, from booking appointments through to product selection and aftercare. The store benefits from excellent transport links, with Sutton Coldfield railway station within walking distance, providing regular services to Birmingham city centre and surrounding areas. Multiple local bus routes also serve the town centre, making the store easily accessible.
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Our team
The team at Specsavers Sutton Coldfield is friendly, supportive, and passionate about delivering exceptional customer care. The successful candidate will be joining a close-knit call centre team of four, working collaboratively to provide a seamless experience for customers and support the wider store operation. As part of this team, you'll be responsible for answering calls and handling enquiries for three local Specsavers stores, ensuring customers receive a professional, efficient, and welcoming service from their very first point of contact. Alongside experienced optical and audiology professionals and dedicated retail colleagues, the team works together to deliver an outstanding customer experience.
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What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Competitive salary, depending on experience and optical qualification
- Performance-based bonus scheme
- Part Time weekend role - working Saturdays and/or Sundays - 7.5 - 15 hours per week
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Enjoy an additional paid day off on your birthday to celebrate you!
What we’re looking for?
Some of the responsibilities of this role include:
- Welcoming customers into store
- Booking in eye tests
- Pre-screening patients
- Providing style advice
- Measuring frames
- Taking phone calls
Previous experience working in an optical setting is required for this role.
Find out more
If you are comfortable with the responsibilities we’re looking for and are excited by this opportunity, we’re excited to hear from you.
Got what we’re looking for? This job will close when it's filled, so don't delay, apply today!
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