Glasseslab Opticians
Optical Dispenser
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Glasseslab Opticians
Glasseslab Opticians is a fashion-forward optical retailer that blends precise eye care with distinctive style. The team curates frames from independent designers, iconic fashion houses, and its own in-house brand, Cubo, offering customers a wide range of unique eyewear options. With a focus on both clinical excellence and bold design, Glasseslab Opticians aims to deliver a complete visual and style experience. Team members are encouraged to share a passion for customer care, aesthetics, and innovation in eyewear.
Role Description
The Optical Dispenser is a full or part-time, on-site role based in Beckenham, Bromley, or Greenwich. This position supports the optometrists and dispensing team by welcoming customers, conducting pre-screening tests, and guiding individuals through frame and lens selection. Daily tasks include:
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- Explaining eye care procedures
- Assisting with bookings
- Managing customer records
- Ensuring the showroom is clean, organized, and visually appealing
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The Optical Assistant also handles basic adjustments and fittings, provides aftercare advice, and works closely with the team to deliver a high standard of service and a smooth in-store experience.
Qualifications
- Strong interpersonal skills and a focus on customer satisfaction to build trust and long-term relationships.
- Excellent communication and customer service skills to explain options clearly and handle enquiries professionally.
- Basic knowledge of optometry or previous optical retail experience, with an interest in developing clinical understanding.
- Attention to detail and good organizational skills for managing appointments, records, and product displays.
- Comfort working in a fast-paced retail environment, including occasional weekend work.
- Ability to work collaboratively in a team and maintain a professional, inclusive approach to all customers.
- Previous experience in healthcare, retail, or hospitality is advantageous.
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