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Company Description
Specsavers is a global leader in affordable, high-quality optical and hearing care, founded 40 years ago by optometrists Doug and Mary Perkins with a mission to provide best-value eyecare for all. The company has grown into the largest privately owned optical group in the world, operating in 12 countries. Around 41,000 colleagues build their careers at Specsavers, benefiting from professional development and a supportive, people-focused culture. Team members contribute to delivering accessible care and excellent customer experiences in every community Specsavers serves.
Role Description
The Optical Dispenser role at Specsavers Huddersfield is a full-time, on-site position focused on helping customers select and fit eyewear that meets their clinical needs and lifestyle preferences. Day-to-day tasks include:
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- Interpreting prescriptions
- Advising on lens types and frame options
- Ensuring accurate measurements and fittings
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The Optical Dispenser supports customers throughout their visit, from initial consultation through aftercare, working closely with optometrists and other team members to create a seamless customer journey. The role also involves:
- Maintaining product knowledge
- Handling basic adjustments and repairs
- Contributing to a welcoming, efficient store environment
Accurate recordkeeping, adherence to clinical standards, and commitment to customer satisfaction are essential.
Qualifications
- Strong foundational knowledge in optics and optometry, with the ability to interpret prescriptions and explain lens options clearly.
- Demonstrated customer service and customer satisfaction skills, including active listening and problem-solving in a retail or clinical setting.
- Familiarity with eye exams and the eyecare pathway, working effectively with optometrists and clinical teams.
- Attention to detail and manual dexterity for precise measurements, frame adjustments, and dispensing tasks.
- Excellent communication skills, with the ability to explain technical information in an accessible way.
- Ability to work collaboratively in a fast-paced environment and adapt to changing customer needs.
- Previous experience in optical dispensing or a similar eyecare role is preferred; relevant certification or training in optics is an advantage.
- Basic computer skills for managing customer records and using point-of-sale and practice management systems.
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