Optician

Position Summary

Reporting to the Director of Eye Care, the Licensed Optician will be a key member of the Eye Care team and is responsible for providing exceptional customer service while meeting CSHC’s goals and objectives for the optical services. He/she will interpret eyeglasses prescriptions, take accurate measurements, advise and educate patients on frame and lens choices. The Optician is responsible for managing all facets of the retail store’s operation, including the daily management of the retail area, budgetary controls, inventory controls while maintaining the highest level of customer service.

Primary Responsibilities

• Designs, measures, fits and adapts lenses and frames for patients according to written optical prescription and/or specification.
• Recommends specific lenses, lens coatings, and frames to suit patient visual and vocational requirements.
• Instructs patients in how to wear and care for eyeglasses.
• Instructs patients with insertion and removal of contact lenses.
• Maintains accurate records of patient’s prescriptions, work orders, and payments.
• Analyzes, problem solves, and corrects customer service issues in a timely manner.
• Insurance verification and billing.
• Collects payments and maintains tally of end-of-shift receipts.
• Completes weekly retail sales report.
• Processes all glasses/contact lens orders via phone, fax, and computer.
• Works with outside vendors to obtain quality products at a reasonable cost.
• Maintains accurate records of frame and contact lens inventory.
• Works closely with all eye care providers.