Moorfields Eye Hospital, London, Fellowship
Optometry Office Manager/PA - Job Share
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity, and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
An exciting opportunity has arisen for an Optometry Office Manager/PA to work at Moorfields City Road.
Moorfields Eye Hospital is a post-graduate teaching Hospital of international acclaim, dedicated to excellence in patient care, training, and research. Our main site is at City Road, London, but we have a large, and growing, number of interdisciplinary satellite clinics at which optometric services are provided.
The Optometry Department has over 190 optometrists and provides clinical services for refraction, low vision assessment, medical contact lenses, as well as extended roles across Moorfields’ sites. The role involves supporting the Optometry head of department, deputy head, optometry service leads, and line managers to support the daily running of the department. In addition, the role involves the management of the clerical administration team responsible for the ordering and delivering of patients' spectacles and contact lenses.
We play a significant role in the training of ophthalmic professionals, and in collaboration with UCL, our optometry education has recently expanded to provide College of Optometrists Higher Qualifications. Our research priorities reflect the developing role of optometrists and our close links with the Institute of Ophthalmology. We are supported by our spectacle and contact lens laboratories.
Main Duties of the Job
- Oversee the management of the clerical administration team dealing with recruitment, performance review, performance management, and day-to-day management of this team.
- Responsible for organizing clerical team meetings and individual staff 1:1s, overseeing audit to inform & maintain the quality of services.
- Ensure all clerical staff are compliant with mandatory training.
- Ensure all staff have an annual appraisal and that individuals' development needs are identified and addressed.
- Assist Senior Optometry staff with workforce management of the optometry department, including e-rostering, annual leave management, sickness reviews, e.g., obtaining sickness reports, and providing support at meetings.
- Responsible for maintaining confidential information on staff.
- Ensure that the highest standards of customer care are always maintained, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this.
- Ensure the department and individuals are compliant with Health & Safety legislation, completing incident forms and developing action plans as appropriate to eliminate or reduce risks, forwarding documentation to appropriate departments in a timely manner.
- Provide comprehensive PA and secretarial support to the HOD and other senior members of staff.
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Working for our Organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll Join a Flexible, Supportive Organisation Offering
- Competitive salary (including high-cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career-long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
And so much more! To see the full range of benefits we offer, please view our Moorfields benefits leaflet.
Detailed Job Description and Main Responsibilities
- Oversee the management of the clerical administration team dealing with recruitment, performance review, performance management, and day-to-day management of this team.
- Responsible for organizing clerical team meetings and individual staff 1:1s, overseeing audit to inform & maintain the quality of services.
- Ensure all clerical staff are compliant with mandatory training.
- Ensure all staff have an annual appraisal and that individuals' development needs are identified and addressed.
- Assist Senior Optometry staff with workforce management of the optometry department, including e-rostering, annual leave management, sickness reviews, e.g., obtaining sickness reports, and providing support at meetings.
- Manage the VDU (staff sight tests) service for the Trust.
- Responsible for maintaining confidential information on staff.
- Ensure that an efficient and caring service is provided to all patients within the relevant clinics/services.
- Ensure that the highest standards of customer care are always maintained, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this.
- Assist the HOD to ensure that health and safety standards are always maintained within the department and notify the appropriate manager or representative for any action required.
- Ensure the department and individuals are compliant with Health & Safety legislation, completing incident forms and developing action plans as appropriate to eliminate or reduce risks, forwarding documentation to appropriate departments in a timely manner.
- Provide comprehensive PA and secretarial support to the HOD and other senior members of staff.
- Attend meetings and take and transcribe minutes.
- Organise pre-reg observerships, meetings, lectures, and open days (both internally and externally) and act as point of reference.
- Support the HOD in managing the Quality and Performance of the department including updating risk registers.
- Act as the main point of contact for the department, liaising with colleagues, senior hospital staff, and external contacts.
- Provide support in providing local inductions for new staff alongside their managers.
- Organise Observations for Pre Reg Optometrists and Visiting Pre Reg Optometrists.
- Organise Tutorials for Pre Reg Optometrists.
- Cover reception/ clerical duties for the optometry clerical administration posts as needed.
- Support staff with queries regarding annual leave entitlements and the managing of e-rostering systems.
- Check that all annual leave, sickness, and other absences have been recorded correctly on e-roster.
- Assist line managers within the department with staff information required for trust policies, e.g., sickness absence, capability, and appraisals.
- Manage staff contracts and changes on ESR.
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Person Specification
Knowledge
Essential criteria
- Advanced digital literacy.
- Comprehensive PA skill meeting invites, agenda, minutes.
- Supervisor/line manager training.
Desirable criteria
- Knowledge of Optometry.
Education / Qualifications
Essential criteria
- Educated to degree/NVQ4 level or working towards this or equivalent experience.
Desirable criteria
- Management qualification.
Experience
Essential criteria
- Previous Admin/Clerical/PA experience.
- Line management/Supervisory experience.
- Previous NHS experience.
Desirable criteria
- Use of trust system, roster, PAS.
- Project management experience.
Skills/Abilities
Essential criteria
- Excellent organisational planning and prioritising skills with an attention to detail and a good level of numeracy.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure, and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity, and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment, we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity, respect, and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels, and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties, and as such, this post is subject to the Rehabilitation of Offenders Act 197
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