Vodafone
Oracle BSS Stack Lead
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Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced Oracle BSS Stack Lead to take end-to-end ownership of Vodafone’s Oracle Business Support Systems landscape. You will lead the stability, resilience, availability and continual improvement of business-critical platforms, including Siebel CRM, Oracle OSM, Oracle BRM and associated Oracle telecommunications applications.
Based in Newbury and reporting to the Market Lead, this role sits within Application Operations and IT Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and DevOps and Site Reliability Engineering transformation.
What you’ll do
- Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability, performance and resilience.
- Define and deliver technical roadmaps aligned with Vodafone UK business priorities.
- Lead capacity planning, proactive risk management and continual service improvement.
- Ensure compliance with service-level agreements, operational KPIs and Service Management requirements.
- Lead technical recovery activities during major incidents and support timely service restoration.
- Govern Problem Management, root cause analysis and the implementation of preventative actions.
- Reduce mean time to recovery and prevent recurring incidents through data-led operational improvements.
- Own production-readiness reviews and govern deployment and rollback strategies.
- Coordinate release planning across multiple environments and ensure compliance with Change Management controls.
- Drive automation across deployment, monitoring and operational processes.
- Implement continuous integration and continuous delivery capabilities using Jenkins, GitHub and Azure DevOps.
- Define observability standards using Dynatrace, Splunk and other enterprise monitoring tools.
- Reduce repetitive operational activity through sustainable automation.
- Build trusted working relationships with customer stakeholders, business teams and support functions.
- Act as the senior technical escalation point for critical BSS platform matters.
- Manage engagement with Oracle and other third-party vendors.
- Provide executive updates, operational reporting and clear assessments of service risks.
- Partner with Architecture, Delivery and Business teams to support service and technology priorities.
- Lead and mentor L1, L2 and L3 support engineers.
- Build technical capability through structured knowledge management, onboarding and workforce planning.
- Promote collaborative DevOps and SRE practices across the organisation.
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Who you are
- You have extensive experience in telecommunications IT and Oracle BSS environments.
- You bring strong Oracle telecommunications BSS expertise, preferably in Siebel CRM or, alternatively, Oracle BRM.
- You have at least five years’ experience leading application support or operational teams.
- You have managed critical production services and led major-incident recovery.
- You can administer Unix or Linux environments and use Oracle SQL for performance analysis and troubleshooting.
- You understand Incident, Problem, Change and Release Management within an ITIL-aligned environment.
- You have practical experience of production operations, service support, stakeholder management and vendor engagement.
- You understand DevOps and SRE practices and have delivered automation or operational improvement initiatives.
- You communicate complex technical matters clearly to technical teams, business stakeholders and senior decision-makers.
- Experience with cloud technologies, containers and Kubernetes would be beneficial.
- Knowledge of monitoring and observability platforms would be beneficial.
- Familiarity with Oracle OSS components would be advantageous but is not essential.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- End-to-end technical ownership of business-critical Oracle BSS platforms.
- The opportunity to shape technical roadmaps supporting Vodafone UK priorities.
- A visible role working with customer stakeholders, Architecture, Delivery, Business teams and technology vendors.
- Scope to influence DevOps, SRE, automation and observability practices across a complex production environment.
- The opportunity to lead and mentor application support engineers while developing wider technical capability.
- Direct contribution to platform availability, incident reduction, recovery performance, change success and service improvement.
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What skills you will learn
- Enterprise-scale Oracle BSS platform governance and service leadership.
- Advanced major-incident coordination, root cause analysis and service-restoration practices.
- CI/CD implementation using Jenkins, GitHub and Azure DevOps.
- Observability design using Dynatrace, Splunk and enterprise monitoring technologies.
- Automation approaches that reduce operational effort and improve service reliability.
- Executive communication, operational risk reporting and strategic vendor management.
- Leadership techniques for developing multidisciplinary L1, L2 and L3 support teams.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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