Netrolynx AI
Oracle Developer
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About The Company
Hays Specialist Recruitment Limited is a globally recognized recruitment agency specializing in connecting talented professionals with leading organizations across various industries. With a strong reputation for excellence, Hays provides comprehensive staffing solutions, including temporary, permanent, and contract placements. Our commitment to quality service, industry expertise, and a deep understanding of client needs positions us as a trusted partner in workforce solutions. We pride ourselves on fostering long-term relationships with both clients and candidates, ensuring the right match for every opportunity. Our global presence and local expertise enable us to support organizations and professionals effectively across multiple markets and sectors.
About The Role
We are seeking an experienced Oracle Service Cloud Developer to join our client’s team on an initial 2-3 month contract basis, with flexibility for part or full-time engagement. This outside IR35 role offers an excellent opportunity for a professional with strong technical and configuration skills in Oracle Service Cloud (RightNow) to contribute to the development, configuration, and enhancement of customer service solutions. The successful candidate will play a pivotal role in supporting and optimizing the platform to deliver scalable, efficient, and high-quality customer service operations. The role requires a blend of technical development, system configuration, and stakeholder collaboration to translate business requirements into effective technical solutions. The ability to work independently and within an agile environment is essential, along with the capacity to support data management and system integrations. DBS clearance may be required, and the role offers a flexible working arrangement to accommodate part or full-time candidates.
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Qualifications
The ideal candidate will possess a degree in Computer Science, Information Technology, or a related discipline, or demonstrate equivalent commercial experience. Certifications in Oracle Service Cloud are highly desirable, reflecting a proven track record of working with the platform. Candidates should have experience with SQL and database design, along with a solid understanding of system integration principles. Certification in Oracle Service Cloud enhances a candidate’s profile, but practical experience and a demonstrated ability to configure and develop within the platform are paramount. A strong foundation in technical troubleshooting, problem-solving, and stakeholder communication is essential for success in this role.
Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business requirements.
- Design, create, and maintain custom objects, fields, tables, and relationships within the platform.
- Develop and configure business rules, workflows, and automation processes to enhance operational efficiency.
- Customize workspaces, reports, dashboards, and user interfaces to improve user experience and information accessibility.
- Support data management activities, including imports, exports, and data integrity checks to ensure high data quality.
- Collaborate closely with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions.
- Troubleshoot and resolve platform, configuration, and data-related issues promptly to minimize operational disruptions.
- Support integrations between Oracle Service Cloud and third-party applications, ensuring seamless data flow and functionality.
- Document technical designs, configurations, and development activities for future reference and compliance.
- Participate in system testing, user acceptance testing, and oversee production deployments to ensure smooth implementation.
- Ensure all solutions adhere to Oracle best practices, security standards, and organizational policies.
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Benefits
This role offers an engaging opportunity to work within a dynamic environment on a short-term contract with the potential for extension or further engagements. Candidates will gain valuable experience working with Oracle Service Cloud, a leading customer service platform, and contribute to impactful projects. Flexibility in working hours and arrangements provides a conducive work-life balance. Additionally, the role offers competitive compensation aligned with industry standards. Working with a reputable organization like Hays provides exposure to diverse industries and professional growth opportunities. The position also supports skill enhancement through exposure to system integrations, automation, and data management practices, fostering career development in cloud-based customer service solutions.
Equal Opportunity
Hays Specialist Recruitment Limited is committed to fostering an inclusive and diverse work environment. We are an equal opportunity employer and do not discriminate based on race, ethnicity, gender, age, disability, sexual orientation, religion, or any other protected characteristic. We believe in providing equal employment opportunities to all candidates and employees, ensuring a fair and respectful workplace. Our policies promote diversity and inclusion, and we actively encourage applications from individuals of all backgrounds to contribute to our vibrant and innovative community.
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