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Oracle Developer
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About The Company
Hays Technology is a leading global recruitment agency specializing in technology and digital talent solutions. With a strong presence across multiple industries, Hays Technology is committed to connecting skilled professionals with innovative organizations worldwide. Our focus is on delivering exceptional service, fostering long-term relationships, and supporting career growth for our candidates. We pride ourselves on our extensive network, industry expertise, and dedication to matching the right talent with the right opportunities.
About The Role
Initially a 2-3 month contract, with flexibility for part-time or full-time engagement, this role is outside IR35. The successful candidate will support the development, configuration, and enhancement of Oracle Service Cloud solutions for our client. You will be responsible for configuring the platform, creating custom fields and objects, developing business processes, and supporting customer service operations. This position requires a blend of technical development and system configuration expertise to deliver scalable, efficient, and effective customer service solutions. The role also involves collaborating with stakeholders to gather requirements, troubleshoot issues, and ensure the platform aligns with best practices and security standards. The ideal candidate must be able to obtain DBS clearance if needed.
Qualifications
- Candidates should possess a degree in Computer Science, Information Technology, or a related discipline, or demonstrate equivalent commercial experience.
- An Oracle Service Cloud certification is desirable but not mandatory.
- Proven experience in developing and configuring Oracle Service Cloud (RightNow) is essential.
- Strong knowledge of SQL, database design, and integration with third-party applications will be advantageous.
- The ability to work independently, demonstrate strong analytical skills, and effectively engage with stakeholders is critical to success in this role.
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Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business needs.
- Design, create, and maintain custom objects, fields, tables, and their relationships within the platform.
- Develop and configure business rules, workflows, and automation processes to streamline customer service operations.
- Configure workspaces, reports, dashboards, and user interfaces to enhance usability and reporting capabilities.
- Support data management activities, including data imports, exports, and maintaining data integrity.
- Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions.
- Troubleshoot and resolve platform, configuration, and data-related issues efficiently.
- Support integration efforts between Oracle Service Cloud and third-party applications, ensuring seamless data flow and functionality.
- Document technical designs, configurations, and development activities for future reference and compliance.
- Participate in system testing, user acceptance testing, and deployment activities to ensure smooth rollouts.
- Ensure all solutions adhere to Oracle best practices, security standards, and organizational policies.
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Benefits
Hays Technology offers a competitive and comprehensive benefits package tailored to support your professional growth and well-being. As part of this role, you will gain valuable experience working with cutting-edge Oracle Service Cloud solutions within a dynamic environment. The contract provides an excellent opportunity to develop your skills in system configuration, integration, and customer service technology. Flexibility in work arrangements, along with the potential for extension or permanent opportunities, makes this role an attractive prospect for professionals looking to advance their careers in cloud-based customer service platforms.
Equal Opportunity
Hays Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We value diversity and are dedicated to providing equal employment opportunities regardless of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. We believe that diverse teams foster innovation, creativity, and better decision-making, and we strive to ensure all candidates and employees are treated with fairness and respect throughout the recruitment process and beyond.
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