AgileGrid Solutions
Oracle Developer
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About The Company
Hays Technology is a leading global recruitment agency specializing in technology and digital talent solutions. With a strong reputation for connecting innovative organizations with skilled professionals, Hays Technology offers comprehensive staffing services across various IT disciplines. Our commitment is to deliver exceptional service, ensuring both clients and candidates find the perfect match for their needs. We pride ourselves on our industry expertise, extensive network, and dedication to fostering long-term relationships within the technology sector.
About The Role
Initially a 2-3 month contract, with flexibility for part or full-time engagement, this role is outside IR35. The successful candidate must be able to obtain DBS clearance if required. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The role involves configuring the platform, creating custom fields and objects, developing business processes, and supporting customer service operations. This position requires a blend of technical development and system configuration expertise to deliver scalable, efficient, and effective customer service solutions.
Qualifications
The ideal candidate will possess a degree in Computer Science, Information Technology, or a related discipline, or have equivalent commercial experience. Certification in Oracle Service Cloud is desirable, demonstrating a solid understanding of the platform. Candidates with additional certifications or training in related technologies will be viewed favorably. A strong foundation in database concepts, SQL, and enterprise application integration will enhance your suitability for this role.
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Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business requirements.
- Design, create, and maintain custom objects, fields, tables, and relationships to support customer service processes.
- Develop and configure business rules, workflows, and automation processes to streamline operations and improve efficiency.
- Configure workspaces, reports, dashboards, and user interfaces to optimize user experience and data visibility.
- Support data management activities, including data imports, exports, and integrity checks to ensure data accuracy and consistency.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions that align with organizational goals.
- Troubleshoot and resolve platform, configuration, and data issues promptly to minimize operational disruptions.
- Support integrations between Oracle Service Cloud and third-party applications, ensuring seamless data flow and interoperability.
- Document technical designs, configurations, and development activities for future reference and compliance purposes.
- Participate in system testing, user acceptance testing, and deployment activities to ensure smooth implementation of solutions.
- Ensure all solutions adhere to Oracle best practices, security standards, and organizational policies.
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Benefits
Joining Hays Technology offers a range of benefits, including the opportunity to work on high-profile projects within a dynamic environment. You will gain valuable experience working with cutting-edge Oracle Service Cloud solutions and collaborating with industry professionals. The role provides flexibility in working hours and arrangements, along with competitive compensation packages. Additionally, you will have access to ongoing professional development opportunities and support from our dedicated recruitment team. We value diversity and are committed to creating an inclusive workplace where all employees can thrive.
Equal Opportunity
Hays Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe in providing equal employment opportunities and fostering a workplace where everyone can contribute and succeed.
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