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Oracle Developer
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About The Company
Hays Specialist Recruitment Limited is a leading global recruitment agency renowned for connecting talented professionals with reputable organizations across diverse industries. With a rich history of delivering exceptional staffing solutions, Hays prides itself on its extensive network, industry expertise, and commitment to excellence. The company offers comprehensive recruitment services, including temporary, permanent, and contract placements, tailored to meet the unique needs of each client. Hays is dedicated to fostering long-term relationships, ensuring that both clients and candidates achieve their strategic goals through innovative and personalized staffing solutions.
About The Role
Initially offered as a 2-3 month contract, this position offers flexibility regarding working hours and employment status, welcoming both part-time and full-time candidates. The role is outside IR35, emphasizing its contractor-friendly nature. The successful candidate will serve as an Oracle Service Cloud Developer, primarily responsible for supporting the development, configuration, and enhancement of Oracle Service Cloud solutions. This role requires a blend of technical development and system configuration skills to deliver scalable, efficient, and customer-centric service solutions. The ideal candidate must be able to obtain DBS clearance if necessary, ensuring compliance with security standards. The role involves collaborating with stakeholders to translate business requirements into technical solutions, troubleshooting platform issues, and supporting integrations with third-party applications, all aimed at optimizing customer service operations.
Qualifications
The ideal candidate will possess a degree in Computer Science, Information Technology, or a related discipline, or demonstrate equivalent commercial experience. Certification in Oracle Service Cloud is highly desirable, reflecting a strong foundation in the platform. Candidates should have proven experience developing and configuring Oracle Service Cloud (RightNow), with a focus on creating custom fields, objects, and data models. Knowledge of SQL and database design is advantageous, alongside familiarity with APIs (REST/SOAP) and integration processes. Professional certifications related to Oracle Service Cloud or related platforms will be considered a significant asset, validating the candidate’s technical expertise and commitment to continuous learning.
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Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business requirements.
- Design, create, and maintain custom objects, fields, tables, and relationships to support tailored customer service processes.
- Develop and configure business rules, workflows, and automation processes to enhance operational efficiency.
- Configure workspaces, reports, dashboards, and user interfaces to facilitate user engagement and data visibility.
- Support data management activities, including data imports, exports, and integrity checks to ensure data accuracy and consistency.
- Collaborate closely with business stakeholders to gather requirements, analyze needs, and translate them into effective technical solutions.
- Troubleshoot and resolve platform, configuration, and data issues promptly to minimize operational disruptions.
- Support integrations between Oracle Service Cloud and third-party applications, ensuring seamless data flow and functionality.
- Document technical designs, configurations, and development activities for future reference and compliance.
- Participate in system testing, user acceptance testing, and deployment activities to ensure quality and performance standards are met.
- Ensure all solutions adhere to Oracle best practices, security standards, and organizational policies.
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Benefits
Joining Hays as an Oracle Service Cloud Developer offers the opportunity to work on dynamic projects within a supportive and innovative environment. The role provides flexibility in working arrangements, with potential for part or full-time engagement. You will gain valuable experience working with a leading recruitment firm, enhancing your professional profile through exposure to cutting-edge cloud solutions. The company promotes continuous development, offering access to training and certification opportunities to advance your technical skills. Additionally, Hays values work-life balance and fosters a culture of collaboration, recognition, and career growth, ensuring you are supported throughout your contract period and beyond.
Equal Opportunity
Hays Specialist Recruitment Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Our hiring practices are designed to ensure fairness and equal access for all candidates, fostering a workplace culture that values different perspectives and promotes equal opportunity for professional development and success.
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