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Oracle Developer
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About The Company
Hays Technology is a leading global recruitment firm specializing in providing innovative staffing solutions across the technology sector. With a strong reputation for excellence and a deep understanding of the industry, Hays Technology connects top-tier talent with organizations seeking to enhance their digital capabilities. Our commitment to diversity, inclusion, and professional development ensures that both our clients and candidates receive exceptional service tailored to their unique needs. We pride ourselves on fostering long-term relationships and delivering value-driven solutions that support business growth and technological advancement.
About The Role
We are seeking an experienced Oracle Service Cloud Developer to join our client on a flexible contract basis initially spanning 2-3 months, with potential for extension or transition to a more permanent role. The position is outside IR35 and offers the opportunity to work either part-time or full-time, depending on candidate availability. The successful candidate will play a pivotal role in supporting the development, configuration, and enhancement of Oracle Service Cloud solutions to improve customer service operations. This role requires a blend of technical development, system configuration, and stakeholder engagement to deliver scalable, efficient, and secure customer service platforms.
The ideal candidate will have a proven track record of configuring and customizing Oracle Service Cloud (RightNow), supporting integrations, and developing business processes aligned with organizational needs. This role offers an exciting opportunity to contribute to a dynamic environment where technical expertise directly impacts customer experience and operational efficiency.
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Qualifications
To be considered for this role, candidates should possess a degree in Computer Science, Information Technology, or a related discipline, or demonstrate equivalent commercial experience in relevant fields. Certification in Oracle Service Cloud is highly desirable and will be considered an advantage. Strong understanding of database design, SQL, and enterprise integration concepts will also be beneficial. Candidates should have a demonstrated ability to work independently and collaboratively within agile teams, with excellent communication skills to liaise effectively with stakeholders at all levels.
Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business requirements.
- Design, create, and maintain custom objects, fields, tables, and relationships to support tailored customer service processes.
- Develop and configure business rules, workflows, and automation processes to streamline operations.
- Configure workspaces, reports, dashboards, and user interfaces to enhance user experience and operational visibility.
- Support data management activities, including data imports, exports, and integrity checks to ensure high-quality data standards.
- Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into effective technical solutions.
- Troubleshoot and resolve platform, configuration, and data issues promptly to minimize operational disruptions.
- Support integrations between Oracle Service Cloud and third-party applications, ensuring seamless data flow and functionality.
- Document technical designs, configurations, and development activities for future reference and compliance.
- Participate in system testing, user acceptance testing, and coordinate production deployments to ensure smooth rollouts.
- Ensure all solutions adhere to Oracle best practices, security standards, and organizational policies.
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Benefits
Our client offers a competitive and flexible work environment, with opportunities for professional growth and development. The role provides valuable experience working with Oracle Service Cloud in a dynamic setting, alongside a team of skilled professionals. Additional benefits include flexible working arrangements, potential for contract extension or permanent employment, and exposure to cutting-edge customer service technology solutions. The organization values work-life balance and promotes a supportive, inclusive workplace culture, encouraging continuous learning and innovation.
Equal Opportunity
Hays Technology is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and do not discriminate based on race, gender, age, disability, religion, or any other protected characteristic. We believe in providing equal employment opportunities to all candidates and fostering a workplace where everyone can thrive and contribute to our collective success.
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