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Oracle Developer
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About The Company
Hays Technology is a leading global recruitment agency specializing in connecting top-tier technology talent with innovative organizations across various industries. With a strong reputation for excellence and a comprehensive understanding of the IT and digital landscapes, Hays Technology is committed to delivering tailored staffing solutions that meet the unique needs of each client. Our dedicated team of experts leverages extensive industry knowledge and a vast network to facilitate successful placements, ensuring both candidates and employers achieve their strategic objectives. We pride ourselves on our professionalism, integrity, and commitment to fostering long-term relationships within the technology sector.
About The Role
Initially a 2-3 month contract, this role offers flexibility for either part-time or full-time engagement, depending on the candidate's availability and preferences. The position is outside IR35, providing potential contractors with advantageous working terms. The successful candidate will serve as an Oracle Service Cloud Developer, responsible for supporting the development, configuration, and enhancement of Oracle Service Cloud solutions. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service platforms. The ideal candidate will have proven experience in configuring Oracle Service Cloud, creating custom fields and objects, developing business processes, and supporting customer service operations. The role involves working closely with stakeholders to translate business requirements into effective technical solutions, troubleshooting platform issues, and supporting integrations with third-party applications. Candidates must be able to obtain DBS clearance if necessary.
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Qualifications
The ideal candidate will possess a degree in Computer Science, Information Technology, or a related discipline, or hold equivalent commercial experience. Certification in Oracle Service Cloud is highly desirable, demonstrating a validated understanding of the platform and its capabilities. Candidates with additional certifications or training related to Oracle Digital Assistant, Oracle Fusion applications, or API integrations will have a competitive advantage. Proficiency in SQL and database design is also beneficial, supporting effective data management and migration activities.
Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business needs.
- Design, create, and maintain custom objects, fields, tables, and relationships to support business processes.
- Develop and configure business rules, workflows, and automation processes to streamline customer service operations.
- Configure workspaces, reports, dashboards, and user interfaces to enhance user experience and operational efficiency.
- Support data management activities, including data imports, exports, and integrity checks to ensure high-quality data standards.
- Collaborate with business stakeholders to gather requirements and translate them into effective technical solutions.
- Troubleshoot and resolve platform, configuration, and data issues promptly to minimize operational disruptions.
- Support integrations between Oracle Service Cloud and third-party applications, ensuring seamless data flow and functionality.
- Document technical designs, configurations, and development activities for future reference and compliance.
- Participate in system testing, user acceptance testing, and production deployments to ensure smooth implementation of solutions.
- Ensure all solutions adhere to Oracle best practices, security standards, and organizational policies.
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Benefits
Working with Hays Technology offers access to a wide network of industry-leading clients and opportunities to work on innovative projects. This role provides competitive contractual terms, with the possibility of extension or permanent employment based on performance and project requirements. Candidates will benefit from a flexible work environment, exposure to cutting-edge Oracle Service Cloud functionalities, and the chance to develop their technical expertise in a dynamic setting. Additionally, Hays offers ongoing support and guidance throughout the recruitment process, ensuring a smooth and professional experience. The role also provides opportunities for skill enhancement, professional growth, and working within a collaborative team environment.
Equal Opportunity
Hays Technology is committed to promoting diversity and inclusion within the workplace. We provide equal employment opportunities to all individuals regardless of race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. Our policies ensure a fair and respectful working environment where everyone has the opportunity to succeed and contribute to our collective goals. We believe that diversity fosters innovation and drives better business outcomes, and we are dedicated to creating an inclusive culture that values and respects individual differences.
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