Global Technology Solutions Ltd.
Oracle PL/SQL Technical Support Consultant – Remote UK – Oxfordshire - Oxfordshire
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Oracle PL/SQL Technical Support Consultant – Remote UK – Oxfordshire
Location: Didcot – Fully Remote, with occasional site visits
Salary: £45,000–£55,000 per annum
Hours: Standard office hours
Employment: Full-time
The Opportunity
Our client is seeking an experienced and customer-focused Technical Support Consultant to join their established team.
This is an excellent opportunity for someone with strong Oracle PL/SQL and Microsoft .NET experience who enjoys solving technical problems, working directly with customers, and bridging the gap between technical and business requirements.
You will work within a combined support and development environment, working closely with the Operations and Product Directors to investigate and resolve customer issues, develop database solutions, and support ongoing product enhancements.
About the Company
Our client is a UK-based developer of specialist Dispute Management and Cash Collections software. With more than 24 years' experience successfully implementing systems, they have delivered significant benefits to a portfolio of clients that includes many well-known blue-chip organisations.
Their core software is developed using Appeon PowerBuilder and Microsoft.NET, running on Oracle and Tibero databases.
Key Requirements
The successful candidate will have:
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- 3+ years' experience with Oracle PL/SQL, including database development and design.
- Strong logical and analytical problem-solving skills.
- A customer-focused approach, with the ability to explain complex technical issues clearly and concisely to clients.
- 1+ years' Microsoft.NET development experience, ideally with VB.NET or C#, including web services and XML.
- Knowledge or understanding of ERP, Accounts Receivable and/or Credit Management systems.
- Excellent documentation skills, with the ability to clearly document processes and technical information.
- The ability to communicate and collaborate effectively with both technical and business stakeholders.
- A confident, professional telephone manner and strong interpersonal skills.
Key Responsibilities
As a Technical Support Consultant, you will:
- Work within the company's support and development environment, collaborating closely with the Operations Director.
- Respond to incoming customer emails and calls, investigating and resolving reported technical issues.
- Use your application and database expertise to diagnose problems and deliver effective solutions.
- Develop new PL/SQL procedures and packages to enhance the functionality and customer experience of the software.
- Work closely with the Product Director to translate new product requirements into clear technical specifications for the development team.
- Undertake smaller development changes and enhancements using your Microsoft .NET skills where required.
- Build strong relationships with customers and provide a high standard of technical support.
- Clearly document solutions, processes and technical requirements to support both customers and internal teams.
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Why Apply?
This is a great opportunity to join a stable, established and successful company where you can make a genuine impact.
You will benefit from:
- A fully remote working environment, with occasional site visits where required.
- A competitive salary of £45,000–£55,000 per annum.
- The opportunity to become a key member of a hardworking and dedicated small team.
- A customer-focused organisation where delivering excellent service is a priority.
- 23 days' annual leave.
- Death in Service cover.
- Full training on the company's highly competitive Credit Management software.
- The opportunity to work across both technical support and development, giving you a varied and rewarding role.
Interested?
If you're an experienced Technical Support professional with strong Oracle PL/SQL and.NET skills, and you're looking for a varied role where you can combine technical expertise with customer interaction, we'd love to hear from you.
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