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Oracle Technical Support Analyst
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Oracle Technical Support Analyst
We are seeking an experienced Oracle Technical Support Analyst to provide technical and functional support for our Oracle HR and Procurement systems, which underpin operations within the prison environment. This role is critical to ensuring system reliability, efficiency, and continuous improvement throughout the remaining years of the contract.
As part of the IT Systems & Digitalisation team, you will play a key role in maintaining and optimising Oracle applications, supporting digitalisation initiatives, and ensuring data readiness and compliance for reporting and operational excellence. You will work closely with stakeholders, partners, and internal teams to deliver strong outcomes and maintain high standards.
The Oracle Technical Support Analyst provides technical and functional support for our Oracle HR and Procurement systems, which underpin operations within the prison environment. This role is critical to ensuring system reliability, efficiency, and continuous improvement throughout the remaining years of the contract. The post holder maintains and optimises Oracle applications, supporting digitalisation initiatives, and ensures data readiness and compliance for reporting and operational excellence. They work closely with stakeholders, partners, and internal teams to deliver strong outcomes and maintain high standards.
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Principal Accountabilities
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- Provide second-line support for the Oracle Team, managing escalated issues from module owners and managers, ensuring timely, effective resolutions.
- Support system enhancements, including the design, configuration, and delivery of Oracle changes, upgrades, and integrations, ensuring all updates are thoroughly tested and validated.
- Collaborate with internal departments and external partners to maintain high service standards and deliver efficient outcomes for Oracle incidents, service requests, and change initiatives.
- Assist in evaluating, integrating, and supporting additional IT products or extensions to meet evolving business and operational requirements.
- Maintain strong data integrity and security, ensuring all Oracle applications adhere to organisational policies, audit requirements, and data protection standards.
- Contribute to quarterly update testing cycles, including test planning, execution, issue logging, and post-release validation.
- Support user access governance, including the maintenance of Oracle licences, roles, and permissions to ensure compliance and least-privilege access.
Experience
- Demonstrated experience supporting Oracle Fusion/Cloud applications, preferably within a second line or specialist support environment.
- Hands-on experience resolving technical incidents, service requests, and change issues, including root cause analysis and collaboration with third party support teams.
- Experience with Oracle security administration, such as managing user roles, access controls, and licence assignments within a governed framework.
- Exposure to system integration workflows, including monitoring interface issues, working with APIs, and supporting downstream/upstream system dependencies.
- Background in maintaining data integrity, troubleshooting data discrepancies, and supporting audit or compliance activities.
- Experience translating business requirements into practical Oracle configuration changes or technical solutions.
- Hands-on experience developing OTBI Analysis Reports and Dashboards to meet business reporting requirements, including working directly with stakeholders to translate reporting needs into effective analytics.
- Preferable experience writing and maintaining SQL-based reports, including querying Oracle databases to support ad-hoc analysis, reconciliations, and data validation.
- Awareness of IT security, data protection, and compliance standards, with the ability to apply them consistently across Oracle applications and processes.
- Competent in user access management, including maintaining roles, permissions, and licence allocations in accordance with governance controls.
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