Vaioni Group Limited
Order Delivery Executive
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Order Delivery Executive
Company
Vaioni Group Ltd
Location
Hybrid – Manchester
Department
Service Delivery
Be extraordinary.
At Vaioni, we help organisations transform the way they work through smarter Connectivity, Voice and Security solutions. We’re a multi-award-winning service provider, with customer experience at the heart of everything we do.
Role purpose
To manage the day-to-day delivery of non-complex customer orders, from validation and supplier order placement through to in-life changes and ceases, ensuring orders are progressed accurately and customers are kept informed throughout.
Role overview
This is a developing-level role ideal for someone with telecoms knowledge who is organised, customer-focused and enjoys taking ownership of orders, working with suppliers and keeping customers updated.
Key responsibilities
- Place and manage Ethernet, Broadband, Voice, Hosting and Cloud service orders.
- Validate and approve customer orders, ensuring delivery requirements are accurate and complete.
- Manage standard orders, in-life service changes and ceases, liaising with suppliers and keeping customers proactively updated.
- Support the wider Service Delivery team with order administration, inbox management, access requests and Customer Care activity.
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Essential experience
- Telecoms knowledge with strong task management and communication skills.
- Confident using CRM/business systems, Microsoft Outlook and Excel, with good general PC skills.
Desirable experience
- Experience working for an MSP or within a small, diverse team, with knowledge across multiple telecommunications products.
Why join Vaioni?
At Vaioni, we only look to work with extraordinary people — individuals who make a tangible difference and whose values align with the behaviours and culture that define our business. We call this our A-Team: people who are genuinely the best at what they do and who take pride in how they show up for each other, our customers and our partners.
Because of this, we place our people at the very heart of our strategy. We believe it is our people who make Vaioni extraordinary, so we invest heavily in creating the right environment for them to thrive. That means supporting career development, prioritising health and wellbeing, encouraging a healthy work/life balance, and fostering a culture of trust with the freedom to make decisions in the best interests of the business and our customers.
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In return, you’ll find yourself in an environment filled with driven, inspiring people, where leaders provide the autonomy to get on with your job and deliver meaningful results. Success at Vaioni isn’t measured by KPIs and objectives alone — it’s also reflected in how we work, how we treat one another, and how we live our values every day.
You will also benefit from:
- Joining a growing, award-winning technology services provider
- Hybrid working with flexibility and trust
- Clear KPIs, structured sales processes and strong marketing support
- The opportunity to make a meaningful impact within a collaborative team
- A culture that values accountability, professionalism and continuous development
Benefits
- Hybrid working & flexible hours
- 25 days holiday + UK public holidays
- Birthday off
- Pension contribution
- Healthcare cashback plan
Package
- Salary: £28,000–£30,000 depending on experience
- OTE: Not applicable
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