System & Error Resolution

• Investigate ATCMS errors, determine root causes, and coordinate resolution with relevant departments.
• Maintain and update ATCMS error logs and 2SP error logs.

Reporting & Audit

• Generate and archive reports for audit and tracking, including:
  • Daily Dashboard
  • Daily Payout Team Results
  • ATCMS Errors Log
  • 2SP Error Logs
• Identify trends in errors or delays and recommend process improvements to the manager.

PERFORMANCE MEASURES:

• Ensure daily payout activities are completed accurately and on time.
• Maintain SLA compliance for mailbox responses and document chasing.
• Demonstrate proactive problem-solving and decision-making to reduce lead times.
• Ensure reporting accuracy and audit readiness.

ABILITY AND SKILLS PROFILE:

• Strong attention to detail and accuracy in documentation and financial processes.
• Excellent organisational skills and ability to manage multiple tasks.
• Clear and professional communication with internal and external stakeholders.
• Ability to make decisions within defined guidelines and consider implications for delivery timelines and customer satisfaction.
• Proactive and solution-oriented approach to problem-solving.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to work under pressure and meet tight deadlines.
• Comfortable working in a fast-paced, deadline-driven environment, especially during month-end peaks.
• High level of ownership and accountability in managing tasks and resolving issues.

There will be a need to take on additional responsibilities and have awareness of the team tasks to support in case of absence. It can be a pressurised busy department and the job holder need to be agile and adaptable, supporting their colleagues depending on overall priorities.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

Education level, professional qualifications, vocational training:

• Educated to A-level standard or equivalent is essential.

Required experience:

• Minimum 2 years’ experience working in operational role.

Technical Skills and Personal characteristics:

Essential skills:

• Proficiency in Microsoft Excel and basic reporting tools.
• Understanding of payout processes and contract activation workflows.
• Ability to manage queries and documentation with accuracy and speed.
• High attention to detail.
• Target driven and self-motivated.
• Strong communication skills.
• Ability to build strong relationships with key external parties.

Highly desirable:

• Understanding of the Leasing and vehicle finance industry.
• Analytical mindset with a proactive approach to problem-solving.
• Ability to contribute to process improvement and automation initiatives.
• Highly enthusiastic, proactive and results focused with excellent attention to detail.
• Be a strong team player.

IT SKILLS PROFILE:

• High level of Excel
• Ability to quickly learn new IT platforms.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.