EOS
Order Management Associate
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JOB Role:
We are looking for a highly organised and detail-oriented Order Management Associate to join our dynamic team. In this role, you will take a proactive approach to managing orders and ensuring a seamless process from start to finish. You will be responsible for handling high-priority tasks with flexibility and efficiency while maintaining a strong attention to detail. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent time management skills and the ability to adapt to changing priorities. If you're ready to make a meaningful impact and contribute to the success of our team, we want to hear from you!
WHAT YOU'LL DO:
The Order Management Associate is responsible for the following specific areas:
- Acknowledge and process client purchase orders
- Generate vendor purchase orders accurately and efficiently based on client orders.
- Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.
- Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.
- Collaborate with project teams to address any potential delays or issues in the shipment process.
- Generate picking tickets for warehouse staff based on project timelines.
- Create logistics tickets for outbound shipments to clients.
- Pay meticulous attention to details in all stages of order processing to minimize errors.
- Conduct thorough quality checks to guarantee that the correct products are shipped to clients.
- Prioritize tasks based on urgency and importance to meet tight deadlines.
- Efficiently manage a high volume of orders while ensuring accuracy and quality.
- Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.
- Troubleshoot and resolve issues promptly to maintain smooth order flow.
- Respond promptly to client inquiries and provide updates on order status.
- Stay informed about product pricing, discounts, and promotions from vendors.
- Identify opportunities to negotiate better terms with vendors and save costs.
- Negotiate favourable terms, discounts, or bulk purchase arrangements to optimize profitability.
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WHAT YOU NEED TO SUCCEED:
- Experience in an order management or similar role
- Experience using procurement software
- Strong numeracy skills and analytical ability
- Basic to Intermediate Microsoft Excel Knowledge
- Excellent time management skills, with ability to manage workload and prioritize tasks
- Exceptional attention to detail and level of meticulousness
- Strong communication skills
- A proactive problem solver, who can think on their feet.
- Willingness to work as part of a team in a fast moving, growing global company
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PREFERRED SKILLS:
- Experience with Sage X3 and Jira a plus
- Can drive progress positively and effectively, keeping all stakeholders informed.
- Can maintain a high standard of work, even when working under pressure and handling multiple issues.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
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