Tower Supplies
Order Processor
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Order Processor - Cruise Team
Salary: Up to £30,900 pa
Contract type: Permanent
Hours: 40 hours per week
Location: Poole
Holiday: 30 days paid (inc. bank holidays)
What You Will Be Doing
- Process Orders: Manage and process sales orders whilst ensuring accuracy on data entries and efficiency.
- Be familiar with the operation of relevant software and channels for processing orders for cruise customers.
- Working closely with the internal account support team to ensure customer expectations are met and products are delivered on time.
- Verifying information: Ensure all order details are complete, accurate, and meet requirements.
- Communicate with other departments: Keep other teams, like sales, operations, support teams informed of urgent orders or required actions.
Skills & Experience
- Customer service skills: A customer-centric approach to handling enquiries and issues.
- Problem Solving/Resolution: Handle and resolve issues related to orders.
- Building Relationships: Ability to build strong relationships across the business.
- Organisation and Planning: High level of attention to detail and the ability to manage multiple tasks.
- Communication skills: Very good verbal and written communication skills for interacting with customers and internal functions.
- Technical skills: Proficiency with computer systems, including order entry, data entry, and often CRM or sales order systems.
- Analytical skills: The ability to quickly process data and ensure accuracy
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What's In It For You
- Modern open plan office
- Monthly profit share bonus scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks
- Free lunch every Friday
- Charity dress down day every Friday
- Cycle to Work scheme
- Free EV charging points
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye care reimbursement
- Employee assistance programme (EAP)
- Company social and corporate events
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Who We Are
We're a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We're famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who You Are
You are customer-focused, highly organised and accurate, with strong IT, communication, problem-solving, multitasking and time management skills; you are also a positive team player who can manage multiple priorities, work well under pressure and approach challenges with a "can-do" attitude.
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