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Order Processor
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Job Title: Order Processor
Role Overview
We are looking for a highly organized and detail-oriented Order Processor to act as the critical bridge between our sales and production teams. In this role, you will take over closed deals from the sales team, reviewing client conversations on WhatsApp to extract complex order details for custom teamwear and sportswear. Your primary responsibility will be transforming conversational text into precise, structured data within our master Google Sheets to ensure seamless manufacturing and fulfillment.
Key Responsibilities
- Data Extraction & Entry: Review WhatsApp chat histories handed over by the sales team to extract all relevant order details (e.g., club names, product types, quantities, and delivery timelines).
- Order Structuring: Accurately input and format extracted data into our master Google Sheets order trackers.
- Specification Management: Log specific design details, including primary/secondary colors, fabric preferences, badge specifications, and precise adult/youth size breakdowns.
- Quality Control: Cross-check the information to ensure consistency and accuracy before clearing the order for production.
- Sales Liaison: Flag any missing, ambiguous, or conflicting information (e.g., mismatched sizing or missing player numbers) and promptly follow up with the sales team for clarification.
- Workflow Maintenance: Ensure all sheets are kept up-to-date in real-time so that both the sales and production teams have full visibility on order statuses.
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Requirements & Qualifications
- Exceptional Attention to Detail: Custom apparel requires zero margin for error; you must be highly meticulous when handling sizes, colors, and quantities.
- Technical Proficiency: Strong working knowledge of Google Sheets (formatting, basic formulas, data validation) and WhatsApp Web/Business.
- Analytical Reading: The ability to read through natural, sometimes unstructured conversational text and accurately pull out hard data points.
- Communication Skills: Clear and concise internal communication skills for liaising with the sales and production teams.
- Time Management: Ability to process multiple orders daily in a fast-paced environment without sacrificing accuracy.
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Bonus Skills
- Previous experience in e-commerce, manufacturing, or custom apparel order fulfillment.
- Familiarity with standard UK/US clothing size charts and measurements.
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