Serco Plc
Order to Cash Global Process Owner
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Salary - Circa £100,000 PA + Bonus + Company car or car allowance + PMI x2 and 10% contributory pension
Location: Hybrid – 3 days a week in Hook
Lead Global Finance Transformation at Scale
We’re looking for an experienced and strategic O2C Global Process Owner (GPO) to join our Global Financial Services (GFS) leadership team and drive the future of Finance process excellence across Serco’s international operations.
Reporting to the Head of Finance Process and Systems, this is a high-profile global leadership role responsible for the design, governance, optimisation, and performance of an end-to-end O2C process across all regions.
You’ll play a critical role in shaping Serco’s future-ready O2C function by driving standardisation, strengthening controls, enabling digital transformation, and delivering operational excellence across people, process, systems, and data.
About the Role
As the Global Process Owner, you’ll define and execute the O2C Global Process Strategy, ensuring alignment with Serco’s Finance transformation roadmap, control framework, and global operating model.
Working closely with Group Finance, regional Finance leaders, DDaT, Systems teams, and BPO partners, you’ll ensure Finance processes are efficient, scalable, compliant, and digitally enabled.
You’ll lead a global network of Process Leads and SMEs, influencing stakeholders across multiple regions to embed best practice, improve governance, and drive continuous improvement initiatives.
This role combines strategic leadership, governance oversight, systems alignment, and transformation delivery within a complex multinational environment.
Key Responsibilities
- Define and lead the global strategy for end-to-end O2C processes, ensuring alignment with transformation objectives and control frameworks
- Own global process governance, controls, SOPs, policy standards, and audit readiness across all regions
- Monitor process performance, KPIs, and control effectiveness, driving improvements, standardisation, and operational excellence
- Lead global process optimisation and transformation initiatives, including automation, workflow, analytics, and digital enablement
- Oversee process-related system enhancements and reporting developments, ensuring alignment between Finance processes, controls, and technology
- Partner with Group Finance, regional Finance teams, DDaT, Systems teams, and BPO providers to ensure consistent execution and governance
- Act as the senior governance point for process-related risks, controls, compliance, and remediation activities
- Influence and engage senior stakeholders across Finance, Technology, and Operations to support process transformation and strategic priorities
- Lead, coach, and develop a global community of process professionals, promoting collaboration, capability development, and continuous improvement
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What We’re Looking For
We’re looking for a strong Finance leader with deep process governance and transformation expertise within complex multinational or shared services environments.
You’ll ideally bring:
- ACA, ACCA, CIMA, or equivalent qualification
- Significant experience in senior Finance, process governance, or transformation leadership roles
- Deep understanding of end-to-end Finance process design, governance, and optimisation within Shared Services or GFS models
- Strong knowledge of controls, compliance, audit frameworks, and risk management
- Experience leading large-scale process improvement and transformation initiatives
- Strong understanding of ERP systems, automation tools, reporting solutions, and digital Finance technologies
- Excellent stakeholder management and influencing skills across senior Finance, Technology, and Operational leadership teams
- Proven leadership experience managing global teams, process communities, or cross-functional networks
Desirable Experience
- Lean, Six Sigma, or continuous improvement methodologies
- SAP S/4HANA or similar ERP transformation programmes
- Experience managing third-party BPO delivery models
What we offer
- A strong base salary
- Performance-related bonus
- Company car or car allowance
- Private medical cover
- Pension
Why Join Us?
This is a unique opportunity to shape the future of Finance operations within a global organisation undergoing significant transformation.
You’ll have the opportunity to influence strategic direction, improve global governance and operational performance, and help deliver a scalable, digitally enabled Finance function fit for the future.
Joining a collaborative and forward-thinking leadership team, you’ll play a key role in driving innovation, continuous improvement, and operational excellence across Serco’s global Finance landscape.
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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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