Innova Solutions
Order to Cash Specialist
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OTC Coordinator
4+ Months
St James's, ENG
JOB DESCRIPTION
The UK Controllership team, led by the Financial Controller, oversees all controllership matters and serves as industry and finance experts. They collaborate closely with internal and external stakeholders, including customers, salespeople, and the Controlling Operations team in Bangalore, which supports the UK market by handling transactional processes.
While the offshore team doesn’t report directly to the UK Controllership, it operates under the team’s guidance to ensure accurate and timely reporting.
The role of the OTC Coordinator is particularly important and exciting as the individual will be part of the OTC team, supporting the OTC Manager who is responsible for the full end-to-end process of Order to Cash, having direct contact with the Sales and Strategy teams.
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The OTC Coordinator will have a key role in delivering cash targets and as such will be required to build strong relationships with Customers, working with a broad client base to ensure timely invoice collection.
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Core OTC Activities:
- Follow up with customers to ensure payments are made in a timely manner and identify, track, manage, and investigate delinquent customer accounts.
- Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, contract discounting, campaign flight changes, or customer revisions are processed timely and accurately.
- Keep records of all customer communications to build individual debtor cases.
- Use Workday to monitor and update outstanding accounts.
- Engage with / assist the offshore AR team.
- Support accurate application of cash remittances.
- Support account receivable activities and entries posted.
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