ITV
Order to Cash Specialist
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Workplace: MediaCity, Manchester + Hybrid
The team..
The Order to Cash (OTC) team operates at the heart of our Finance Shared Services hub, taking responsibility for the end-to-end sales ledger, credit control, cash allocation, and customer credit management lifecycles. We are an agile, collaborative, and continuous-improvement-focused team dedicated to maximising cash flow and delivering seamless transactional processing. Working closely with cross-functional finance teams, commercial departments, and external clients globally, we pride ourselves on maintaining clean ledgers and driving operational efficiencies.
The role..
We’re looking for an OTC Specialist to join our team on a 16-month fixed-term contract basis. Reporting directly to the OTC Operations Manager, you will act as a cross-functional, agile all-rounder undertaking various sales ledger processing, credit control, and credit analysis duties.
In this varied role, you will ensure the seamless flow of cash from receipt allocation through to collection, perform customer credit checks, support key billing processes, and investigate unapplied receipts. You will also play an active part in audit preparation and continuously look for opportunities to improve workflow efficiencies.
Some of your key day-to-day responsibilities will include:
- Approving PaaS / invoice transactions, processing cash allocations via Blackline, building remittances, and supporting Royalties/Fast billing processes.
- Collaborating cross-functionally to investigate, review, and resolve unapplied or unidentified receipts in Oracle Fusion.
- Proactively collecting outstanding debts from both domestic and international clients to manage aged debt effectively.
- Partnering with the Credit Analyst on customer credit checks and maintaining updated customer master data.
- Supporting audit deliverables and requirements for interim and year-end audit cycles.
- Adhering to standard operating procedures (SOPs) while identifying and suggesting workflow efficiencies and process improvements.
- Collaborating across departments to understand team dependencies and maximise personal and operational contribution.
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Skills you’ll need (minimum criteria)
- Proven experience working within accounts receivables (AR), sales ledger and credit control environment, preferably in a fast-paced transactional service centre.
- Strong working knowledge of major ERP systems (e.g., Oracle, SAP, Microsoft Dynamics).
- Advanced Microsoft Excel skills, specifically including VLOOKUPs and Pivot Tables for data analysis.
- Solid practical understanding of sub-ledger procedures and cash allocation workflows.
- Strong communication and negotiation skills, paired with exceptional attention to detail and accuracy in transactional processing.
Other things we’re looking for (key criteria)
- Embracing digital opportunities, contributing to team improvement initiatives, and questioning the status quo to optimise work practices.
- Demonstrating a positive attitude and openness to trying new approaches when faced with changing priorities.
- Drive to understand wider business functions and actively explore ways to support mutual success.
- A leader of one's own workload who prioritises mental and physical wellbeing during periods of change to remain fresh and focused.
Potential Challenges
- Occasional travel to our London office may be required.
Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested.
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.
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When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.
ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).
We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com. Find out more about applying with a disability [https://careers.itv.com/blog/joining-itv-with-a-disability].
* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
Because those who make an impact deserve to be rewarded for it.
ITV offers some great rewards and benefits including:
- Flexible working with a range of options to suit everyone
- Generous holiday allowance, plus you can buy more
- Annual bonus opportunity
- Competitive pension contribution
- Save as you earn - with an opportunity to buy ITV shares
- Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
More about our benefits [https://careers.itv.com/life-at-itv/the-benefits]
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