HM Revenue & Customs
Organisation Design Consultant
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Job Description
We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.
Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!
This is a fantastic opportunity to join the major cross government Unity Programme which will bring together Shared Services for His Majesty’s Revenue and Customs (HMRC), Department for Transport (DFT) and Ministry of Housing, Communities and Local Government (MHCLG).
The programme aims to deliver the tools in Human Resources (HR), Finance, Payroll, and Procurement to enable the user to complete administration tasks, whether Finance, HR, or Procurement quickly and with minimal effort by modernising our IT Platform, bringing together our shared services teams, standardising our data and cutting through processes that cost our departments time and money.
The role involves analysing current organisational processes and structures, identifying areas for improvement, including where the new technologies will drive differing requirements and a more value-add offer. They will be responsible for translating process change into OD impacts for both the Unity shared service organisation and customer departments.
The OD and Workforce Transition Team works collaboratively throughout, and the role is likely to involve a high degree of collaboration with subject matter experts across the wider programme. The role will also involve travel to locations around the UK to work with programme teams, departments and stakeholders. This role reports to one of the Organisation Design Leads.
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Person Specification
Key Responsibilities Include
- Scoping, planning and implementing projects in line with the Unity organisational design strategy and plan.
- Ensuring all projects are delivered in accordance with the Unity integrated programme plan, identifying risks, issues and dependencies whilst supporting programme governance.
- Conducting assessments of current organisational structures, processes, performance and developing proposals to design new organisational structures and processes in line with the agreed target operating model.
- Designing and facilitating programme and stakeholder engagement events using a variety of tools and techniques including face to face workshops in various locations around the UK.
- Working with process and functional colleagues in design sprints to identify OD impacts and develop advice and solutions.
- Identifying how the Service Delivery Model will impact both the shared service organisation and retained functions in OD terms.
- Working closely with Change colleagues to ensure roles and responsibilities are clearly defined.
- Taking on wider work across the OD and Workforce Team according to capacity demands.
- Deputising for the Organisation Design Lead.
The role will involve travel to locations around the UK to work with programme teams, departments and stakeholders. There is a Unity Hub in our office in Newcastle.
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Essential Criteria
- Strong SME experience in SAP S/4HANA and SuccessFactors, as well as wider ERP transformation and shared service OD expertise.
- Working knowledge and practical application of OD tools and methodologies.
- Proven track record in delivering OD projects that drive transformational change in an operational environment.
- Experience of managing people change and transition as part of a single integrated programme environment.
- Able to define the people impacts of process change in terms of skills, structures, roles and associated options for managing the transition.
- Strong interpersonal skills and ability to work collaboratively with a broad range of stakeholders across business areas and professions.
Desirable Criteria
- Qualification in Organisation Design and/or Membership of the Chartered Institute of Personnel and Development.
- Excellent project management skills.
Our Values
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.
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