DXC Technology
OSM Migration Service Lead
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OSM Migration Service Lead
About DXC Technology
DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering, and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations, and commercial entities modernise operations, migrate legacy systems, and transform service delivery.
About the Role
The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing, and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance, and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership.
Key Responsibilities
Migration Programme Leadership
- Lead end-to-end planning, execution, and management of complex operational services migrations across defence and aerospace environments
- Develop comprehensive migration strategies, roadmaps, and execution plans aligned with customer objectives and security requirements
- Manage migration timelines, budgets, resources, and risks, ensuring on-time and on-budget delivery
- Establish and maintain governance structures, including steering committees, workstreams, and escalation protocols
- Conduct thorough business impact assessments and define migration success criteria aligned to customer priorities
- Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations.
Technical Architecture & Design
- Design target-state operational architectures incorporating modern IT infrastructure, cloud services, and integrated systems
- Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline, and cost factors
- Ensure migrated services meet security requirements, including MOD Classification Guides, ITAR, and defence security standards
- Lead technical design reviews and validation testing to ensure data integrity, system performance, and operational readiness
- Document architecture decisions, migration methodologies, and operational procedures for knowledge transfer and continuity
Team & Resource Management
- Lead, mentor, and develop technical migration teams, including engineers, architects, DBAs, and infrastructure specialists
- Manage resource allocation, onboarding of cleared personnel, and coordination across multiple work streams
- Engage third-party vendors and subcontractors, managing SLAs and quality deliverables
- Foster a culture of accountability, technical excellence, and continuous improvement within the migration team
Customer & Stakeholder Management
- Serve as primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycle
- Provide regular executive-level reporting on migration progress, risks, issues, and resolutions
- Manage customer expectations, communications, and change management throughout the migration journey
- Lead technical workshops, design sessions, and validation activities with customer technical teams
Risk & Quality Management
- Identify, assess, and actively manage migration risks, developing mitigation strategies and contingency plans
- Establish quality assurance frameworks, testing protocols, and validation procedures to ensure customer satisfaction
- Ensure compliance with security vetting requirements, personnel security policies, and defence contractor obligations
- Manage incidents, issues, and change requests during migration phases, ensuring rapid resolution
- Conduct post-migration reviews and lessons learned sessions to drive continuous improvement
- Support audit and compliance activities, maintaining accurate records and evidence of service management actions
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Service Transition & Handover
- Plan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared
- Develop comprehensive operational documentation, runbooks, and knowledge transfer materials
- Lead training programmes for customer personnel on new systems, processes, and operational procedures
- Establish service level agreements (SLAs) and operational metrics for migrated services
Essential Requirements
Security Clearance
- Must hold or be eligible to obtain Developed Vetting (DV) clearance - Essential
- 10 years continuous UK residency required for DV eligibility
- Willingness to undergo security vetting interview and provide comprehensive background information
Experience & Expertise
- Minimum 10 years' experience in IT operations, infrastructure migration, or systems implementation
- Minimum 5 years leading large-scale migration programmes or technical projects (preferably £2m+ in value)
- Proven experience managing defence, aerospace, or government technology programmes
- Strong background in enterprise infrastructure, including data centres, servers, storage, networking, and virtualisation
- Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models
- Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines
Technical Knowledge
- Deep understanding of IT infrastructure architecture, capacity planning, and performance optimisation
- Strong knowledge of cloud platforms (AWS, Azure, or equivalent) and hybrid deployment models
- Experience with configuration management, automation tools, and infrastructure-as-code practices
- Understanding of database migration tools, methodologies, and best practices
- Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes
- Proficiency with service management tools (ServiceNow)
- Familiarity with MOD security requirements, classification handling, and defence contractor compliance frameworks
Programme & Project Management
- Proficiency in formal project management methodologies (PRINCE2, PMI, or equivalent)
- Strong experience with risk management, issue resolution, and change control
- Proven ability to develop business cases, secure funding, and manage large budgets
- Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow, or similar)
Personal Attributes
- Exceptional leadership capabilities with ability to motivate and develop technical teams
- Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences
- Strong problem-solving and analytical abilities with excellent attention to detail
- Ability to work effectively in high-pressure environments and manage competing priorities
- Demonstrated commitment to security-conscious behaviours and information protection
- Customer-focused mindset with proven ability to build and maintain long-term client relationships
Desirable Requirements
- Experience with aerospace and defence programmes (RAF, MOD, or prime defence contractors)
- Previous DV clearance or SC clearance held
- Armed Forces background or military service experience
- Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture
- Experience with DXC service delivery models, platforms, or customer engagements
- Knowledge of ITAR compliance, export control regulations, and defence security protocols
- Experience with SAP, Oracle, or other enterprise resource planning (ERP) system migrations
- Background in data centre consolidation, virtualisation, or infrastructure modernisation programmes
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What We Offer
- Highly competitive salary package commensurate with experience and technical expertise
- Enhanced pension scheme (defined contribution)
- Comprehensive health and wellbeing benefits, including private medical insurance
- Flexible working arrangements supporting work-life balance
- Professional development and continuous learning opportunities, including certification support
- Access to DXC's extensive training, technical, and leadership development programmes
- Participation in DXC's recognition, bonus, and reward schemes
- On-site facilities and collaboration spaces at DXC's purpose-built Farnborough centre
- Opportunity to lead high-impact migration programmes for world-class defence and aerospace organisations
Application Process & Security Vetting
Applicants should be aware that:
- An offer of employment will be made subject to satisfactory completion of background checks (BPSS) and security vetting
- DV clearance is a formal requirement for this role and must be obtained prior to commencing work
- The DV process typically takes 6-9 months and requires full disclosure of personal, financial, and employment history
- Applicants will be required to complete a comprehensive security questionnaire and attend a vetting interview
- References and previous employers will be contacted as part of the vetting process
- All applicants must demonstrate a legitimate need for security clearance through this contracted defence role
- Candidates unable to obtain DV clearance or who do not meet eligibility criteria (including 10 years UK residency) should not apply
Equal Opportunities
DXC Technology is an equal opportunities employer committed to building diverse, inclusive teams. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process. If you require any reasonable adjustments during the recruitment or vetting process, please advise us at the earliest opportunity. DXC does not accept unsolicited CVs from recruitment agencies. Any unsolicited submissions will be considered DXC property and will not incur any fees.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks, and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.
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