Gigged.AI
OT Technical Support Manager (Inside IR35 - Hybrid Glasgow)
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OT Technical Support Manager (Inside IR35 - Hybrid Glasgow)
Gigged AI is an On-demand talent marketplace specializing in the IT and technology sector. We have an opportunity live at the moment for a OT Technical Support Manager (Inside IR35 - Hybrid Glasgow) within one of our clients.
Project Overview
The Gig involves leading the operational support, maintenance, and resilience of high-availability Operational Technology (OT) systems in the utilities domain. This includes overseeing incident response, service delivery, patching, vulnerability remediation, workforce planning, and technical team development.
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Key Responsibilities
- Manage and support OT platforms such as SCADA, DMS, data historians, telemetry, and communications systems.
- Lead incident management, fault diagnosis, recovery, and operational resilience in high-availability environments.
- Oversee OT patching, vulnerability remediation, and maintenance activities.
- Allocate resources, map capabilities, and coach the technical team to develop their skills.
- Provide strong operational leadership and manage stakeholder relationships.
Required Skills And Experience
- Experience in supporting and managing OT platforms, particularly SCADA and DMS systems.
- Knowledge of telemetry systems relevant to OT environments.
- Proven skills in incident management and maintenance within high-availability settings.
- Expertise in workforce planning and technical team development.
- Strong operational leadership and stakeholder management abilities.
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Deliverables
- Operational support, maintenance, and resilience of OT systems.
- Incident response and service delivery management.
- Effective patching and vulnerability remediation.
- Workforce planning and team coaching.
- Stakeholder engagement and operational leadership.
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