Career Moves Group I B Corp™
OTC Coordinator
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CMG are excited to be working with one of the most prestigious and recognised media brands in the world who are looking to onboard a temporary OTC coordinator in their head office in London.
This is a temporary opportunity so candidates must be immediately available or on short notice and happy to commute into central London 4 days a week.
Working closely with the O2C Manager, this role supports the end-to-end Order to Cash process, partnering with commercial teams and finance colleagues to drive accurate billing, effective cash collection, and strong customer relationships. The position plays a key role in achieving cash flow objectives and ensuring outstanding balances are managed proactively.
Key Responsibilities
- Manage and monitor customer accounts to ensure timely collection of outstanding invoices.
- Build and maintain strong relationships with customers to resolve payment issues and minimise aged debt.
- Identify, investigate, and follow up on overdue accounts, escalating issues where required.
- Liaise with Sales, Billing, and Accounts Receivable teams to ensure invoice adjustments, contract amendments, and customer changes are processed accurately and promptly.
- Maintain detailed records of customer communications and collection activities.
- Monitor outstanding receivables and update account information within the finance system.
- Collaborate with offshore finance teams to support cash allocation, account reconciliations, and accounts receivable processes.
- Assist in resolving billing disputes and customer queries to facilitate prompt payment.
- Contribute to the achievement of team cash collection and working capital targets.
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- Previous experience within Order to Cash, Accounts Receivable, Credit Control, Billing, or Collections.
- Strong understanding of accounts receivable and cash collection processes.
- Excellent communication and stakeholder management skills, with the ability to build relationships both internally and externally.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Experience working with finance systems and ERP platforms - Workday preferred
- Proactive approach to problem-solving and resolving customer account issues.
- Ability to work collaboratively across finance, sales, and operational teams.
- Confident working with data, reporting, and maintaining accurate financial records.
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