BrisDoc Healthcare Services
Out of hours Call Handler
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Call Handler Recruitment
We are recruiting for a call handler in both the weekday professional line and the out of hours service and have various hours available for our integrated urgent care service - Severnside Urgent Care.
Call Handlers
- Core Purpose: To take calls from Health Care Professionals and enter patient demographics onto our patient database system for our clinical team to triage as part of a team.
Please note: This role will be 8 hours weekends only
Payrates
Please Note The Following Payrates Apply To This Role
- Weekday and weekday evening: £13.72
- Weekends and overnights: £15.37
Responsibilities
- To answer calls to the professional line from health care professionals.
- To guarantee a professional and informed response to the caller.
- To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams.
- To ensure that such referrals are accurately entered onto the patient database system.
- To follow our safety calling process to ensure patient safety.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About BrisDoc
BrisDoc is a proud provider of NHS services and has been delivering ‘patient care, by people who care’ with passion and commitment for over 20 years.
As an ‘employee-owned trust’, we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service, GP Practices, and the Homeless Health Service. BrisDoc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.
By joining BrisDoc, you will be part of a multi-disciplinary organisation that prides itself on being a fantastic place to work, where you will feel truly valued and part of a family. BrisDoc supports colleagues to grow and develop in their roles in order to deliver high quality patient care across all our clinical services. We strive to ensure every member of the team feels proud of the work they do and the services we provide together.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve.
Contact Information
For further details / informal visits contact:
- Name: Amanda Harshaw
- Job title: People Team Coordinator
- Email address: workwithus@brisdoc.org
- Telephone number: 01179370900
Telephone: 01179 370 900 option 1
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location