Stannah
Out of Hours Contact Centre Team Leader
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Company Description
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Job Description
Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team!
Stannah has an exciting opportunity for a Contact Centre Team Leader to join the out-of-hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office.
As the Contact Centre Team Leader, you will work 30 hours per week outside of our core Monday to Friday operating hours, helping to provide business support 24 hours a day, 7 days a week. This will include: evening, night, and weekend shifts. Bank holidays are shared between the team leaders on a rota basis.
This job will involve managing a small team that plays a crucial role in supporting our extensive network of Service Branches in delivering exceptional service to our valued customers outside of regular working hours. This involves resolving technical queries (or escalating to our service/repair engineers), sales enquiries, and general administration tasks.
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The Out of Hours service delivery is part of our National Service Branch Teams enabling 24-hour, 7 days a week support.
This is a great opportunity for a Contact Centre Team Leader with a proven track record in a similar business environment, where you have successfully managed a contact centre team supporting field teams and customers.
Your exceptional interpersonal skills and ability to adapt to various situations will be key in fostering positive relationships and driving team performance.
Out of Hours Contact Centre Team Leader Responsibilities:
- Support the team to deliver a service professionally with pride.
- Overall management of the team, monitoring attendance and performance. Carry out regular reviews, and identify areas for training and development.
- Maintain communication with customers and resolve complaints.
- Ensure activities are scheduled to ensure services are delivered effectively.
- Attend regular meetings.
Please see the full job description here: OOH Team Leader Job Description.
Qualifications
Out of Hours Contact Centre Team Leader Requirements:
- Previous experience managing a team in a similar environment is essential.
- NVQ 3 in Management or equivalent is desirable.
- NVQ 3 in Customer Service or equivalent is desirable.
Additional Information
If you have previous experience working as a Contact Centre Team Leader or Contact Centre Supervisor and are looking for a Contact Centre Team Leader job in Dartford, please click the "apply now" button or contact us for further information.
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Benefits Include:
- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme. Matched contribution/salary sacrifice.
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
- Employee Assistance Programme. A workplace initiative to support and enhance well-being.
- Enhanced maternity and paternity provision.
- Free parking.
#LDS
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.
We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Appropriate right to work must be held by applicants. Sponsorship is not available.
Business Division: Lifts Distribution and Service
Employment Type: Permanent
Referral Bonus: No
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