Evergreen Property Ltd
Out-of-Hours Customer and Property Support
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About us:
Evergreen Property is an established Edinburgh-based property management company specialising in tailored management solutions for both short and long-term lets. With a portfolio of nearly 100 short-let properties across Edinburgh, our experienced local team provides a responsive and professional service to guests, property owners and clients. We pride ourselves on delivering a personal, client-focused approach while maintaining consistently high standards across our portfolio.
About the Role:
We are looking for a reliable and confident individual to join our team on a part-time basis, providing out-of-hours support across our short-let portfolio. Offering flexibility, independence and responsibility within a supportive and experienced team, this role is particularly well suited to someone looking to gain valuable professional experience alongside their studies or other commitments.
Key Responsibilities:
- Manage guest communications across Airbnb, Booking.com, email and telephone
- Respond to guest enquiries and resolve issues efficiently and professionally
- Attend properties across Edinburgh when an issue cannot be resolved remotely
- Coordinate with cleaning teams, maintenance contractors and property managers
- Log, monitor and follow up on maintenance and guest-related issues
- Escalate urgent or complex matters to the appropriate team member
- Carry out occasional property and safety checks, including smoke and heat alarm checks
- Assist with guest reviews and other administrative tasks as required
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You should have:
- Strong customer service and communication skills
- A professional and confident telephone manner
- Good knowledge of Edinburgh and the ability to travel around the city
- Strong problem-solving skills and sound judgement
- The ability to prioritise tasks and remain organised in a fast-paced environment
- Confidence working independently and making appropriate decisions
- Good IT skills and the ability to learn new systems quickly
- Strong attention to detail
- The ability to work effectively both independently and as part of a team
- A full UK driving licence and access to a car
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What We Offer:
- Flexible part-time working hours
- A hybrid working arrangement combining remote work with property visits
- Full training on our systems and processes
- Support from an experienced Edinburgh-based team
- The opportunity to develop professional experience in customer service, property management and hospitality
- A varied role with genuine responsibility and independence
- Opportunities to develop your skills and take on additional responsibility over time
Working Hours:
This is a part-time out-of-hours position, with shifts covering Monday (4 pm - 10 pm), Saturday (8 am - 3 pm) and Sunday (3 pm - 10 pm).
Location: Edinburgh – Hybrid
Hours: Part-time, including evenings and weekends
Salary: £13 per hour
Requirements: Full UK driving licence and access to a car
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