Berkshire Healthcare NHS Foundation Trust
Out of hours Despatcher
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Job Opportunity at Westcall
Westcall, the GP out of hours service for Berkshire West, is looking for motivated and driven individuals to join our Out of Hours Operations team on a part-time basis. This role involves working during evenings, nights, weekends, and Bank Holidays.
About the Role
If you are looking for a new and exciting challenge, look no further. We have a role available within our dynamic operational team who are the first point of contact via telephone, for both patients and healthcare professionals across Berkshire. You will support referrers to make referrals to the Westcall service and other community services.
We are looking for an individual with a high attention to detail, who can work comfortably in a fast-paced environment, communicate confidently via the telephone, and has experience in managing challenging conversations in a sensitive manner.
Flexibility and the availability to work additional hours on an ad-hoc basis during out of hours is desirable. This is a hybrid role once training has been completed.
Shift Details
We are recruiting for the following:
- Saturday 12:00-24:00
Successful candidates will be expected to offer availability on bank holidays, including those over festive periods such as Christmas, New Year, and Easter.
Key Responsibilities
- Answer incoming calls in a courteous, helpful, and professional manner, representing the initial contact with the service.
- Ensure that patients’ contact details are entered accurately onto the system databases.
- Receive incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer, patient, and other agencies.
- Monitor the Berkshire Integrated hub mailbox for incoming referrals.
- Ensure incoming referrals are processed in a timely manner to meet service requirements and are referred onto the appropriate service, ensuring all supporting documentation is completed and referred on.
- Efficient and accurate recording of data on the Adastra and RIO electronic patient management systems, including details of clinical symptoms, relevant past medical history, and medication where appropriate.
- Assist other members of the operational team, including nursing, reception, and driving staff, with complex and challenging situations including emergency calls, patient complaints, and security issues.
- Assist operational shift leads with managing workflow, despatching, and allocation of work to clinical colleagues.
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About Us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
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Our Values
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Benefits
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment, and armed forces community to support equality
- Generous maternity, paternity, adoption, and special leave
- Free parking across Trust sites
Contact Information
For further details or informal visits, contact:
- Name: Averil Spackman
- Job Title: Operations Manager - Urgent Care
- Email Address: Averil.Spackman@berkshire.nhs.uk
- Telephone Number: 07815 485228
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