Aspect
Out of Hours Operations Manager
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Company Description
Aspect, founded in 2004, provides professional property care services across London and the South East. The company uses a custom-built, intelligent self-service operating system to manage jobs efficiently, maintain clear communication, and deliver a smooth customer experience.
Aspect offers six core Trade Groups, including Leaks, Damp & Restoration; Plumbing & Drainage; HVAC & Electrical; Building Fabric; Fire Safety; and Environmental Services. These services support a wide range of corporate sectors such as hospitality, retail, education, healthcare, property management, charities, manufacturing, and government estates.
With over 10,000 business customers and a fleet of more than 300 vans operating 24/7, Aspect is focused on reliability, responsiveness, and high-quality service delivery.
Role Description
The out of Hours Operations Manager role at Aspect is a full-time, on-site position based in Chessington, Surrey. This role oversees day-to-day operational activities to ensure service delivery standards are met across multiple trade groups and customer sectors.
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Responsibilities
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- Managing scheduling and dispatch
- Monitoring job progress through the operating system
- Coordinating with field teams to resolve issues promptly
- Analyzing operational performance data
- Implementing process improvements
- Maintaining efficient resource allocation
- Collaborating with account management teams
- Supporting health and safety compliance
- Contributing to a positive, high-performance culture
Qualifications
- Demonstrated skills in operations management, workflow coordination, and process improvement in a service-focused environment.
- Experience with scheduling, resource planning, and performance monitoring, ideally using digital or cloud-based operating systems.
- Strong communication, team leadership, and stakeholder management skills, with the ability to collaborate across office and field teams.
- Competence in data analysis, reporting, and decision-making to drive efficiency and service quality.
- Knowledge of facilities, property care, or related trade services (such as plumbing, HVAC, or building fabric) is highly beneficial.
- Solid understanding of health and safety principles, compliance requirements, and risk management in operational settings.
- Ability to work on-site full time in Chessington, with strong organizational skills and attention to detail.
- Relevant education or professional qualifications in operations management, business, facilities management, or a related field are advantageous.
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