Lanes Group
Out of Hours scheduler
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Out of Hours Scheduler (Part-Time)
Location: Haweswater House, Lingley Mere, Great Sankey, Warrington
Salary: £13,457 per annum
Hours: 16 - 20 hours per week
Contract: Permanent
About Sapphire Utility Solutions
Established in 2013, Sapphire Utility Solutions has become a trusted partner to clients across the UK, delivering award-winning services within the clean water, wastewater, gas, multi-utilities, and highways sectors.
As part of the Lanes Group, the UK's largest independent drainage and wastewater specialist, we are committed to maintaining the essential utility services that keep modern life moving.
The Opportunity
We are looking for a motivated and customer-focused Out of Hours Scheduler to join our United Utilities contract team based at Haweswater House, Warrington.
This is a part-time role working within a 5-week rota pattern, supporting our operational teams outside of standard business hours. Due to the nature of the service, flexibility is essential, as shifts may include weekdays, weekends, bank holidays, and occasional additional hours to meet business needs.
If you thrive in a fast-paced environment, enjoy problem-solving, and can confidently communicate with customers and colleagues, we'd love to hear from you.
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Key Responsibilities
As an Out of Hours Scheduler, you will:
- Communicate with customers via telephone and email, providing timely updates and information.
- Deliver excellent customer service while managing enquiries professionally.
- Update and maintain internal systems accurately using our in-house software.
- Coordinate and hand over work efficiently to other departments.
- Manage customer complaints and resolve issues in a timely manner.
- Liaise with internal stakeholders and field-based operational teams.
- Ensure all information is recorded accurately and shared effectively.
About You
To be successful in this role, you will have:
- Excellent verbal and written communication skills.
- Strong customer service experience, either over the telephone or face-to-face.
- The ability to multitask and work effectively under pressure.
- Good organisational skills and attention to detail.
- A positive, proactive attitude and a strong team-player mentality.
- Competent IT skills, including accurate data entry and keyboard skills.
- The flexibility required to work within a rotating out-of-hours schedule.
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What We Offer
At Sapphire Utility Solutions, we recognise that our people are our greatest asset. We are committed to creating a supportive and inclusive workplace where employees can develop their careers and reach their full potential.
Our benefits package includes:
- Company pension scheme
- Death in service benefit
- Employee Assistance Programme (EAP)
- Free onsite parking
- Modern office environment
- Restaurant and outdoor seating facilities
- Onsite Costa Coffee
- Subsidised onsite gym
- Ongoing training and development opportunities
Equality, Diversity & Inclusion
Sapphire Utility Solutions and the Lanes Group are proud to be equal opportunities employers. We welcome applications from all backgrounds and actively encourage candidates from underrepresented groups to apply.
Additional Information
- This vacancy is open to both internal and external applicants.
- Internal applicants currently employed within any division of the Lanes Group must complete and submit an Internal Application Form through Recruitment.
- Applicants must be able to reliably commute to Warrington or be prepared to relocate before commencing employment.
- Strictly no agencies please.
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