OUTBOUND CLERK

We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.

PURPOSE OF THE ROLE

The purpose of the Outbound Clerk is to manage invoicing, process transfers, and communicate stock outs to sales. Their role is essential in ensuring accurate billing, efficient transfer of goods, and effective communication with internal teams and customers.

Key Responsibilities

• Deleting stock outs and communicating to sales
  • Identifying and removing stock out items from the invoicing and dispatch process, and promptly communicating the availability status to the sales team to manage customer expectations.
• Invoicing (including weight capturing)
  • Generating accurate invoices for dispatched goods, ensuring proper documentation of quantities, prices, and capturing weight data as necessary for billing purposes.
• Processing transfers
  • Managing the transfer of goods between different locations or departments within the organization, ensuring proper documentation, recording transfer details, and updating inventory records accordingly.
• Order verification
  • Reviewing and verifying customer orders, ensuring that the invoiced items match the requested products, quantities, and pricing, and resolving any discrepancies or issues that may arise.
• Data accuracy
  • Ensuring the accuracy and completeness of invoicing and dispatch data, maintaining proper records, and documenting relevant information for auditing, financial reconciliation, and reporting purposes.
• Communication and coordination
  • Collaborating with various departments, such as sales, warehouse, and logistics, to coordinate and communicate order fulfillment, invoicing, and dispatch activities, resolving any queries or issues that arise in a timely manner.
• Compliance
  • Ensuring compliance with relevant laws, regulations, and company policies pertaining to invoicing, dispatch, and data privacy, and maintaining confidentiality and security of sensitive information.
• Continuous improvement
  • Identifying opportunities to improve invoicing and dispatch processes, suggesting and implementing efficiency-enhancing measures, and contributing to overall process optimization and customer service improvement.
• Record keeping and reporting
  • Maintaining accurate and organized records of invoicing and dispatch activities, generating reports as required, and providing insights and analysis on performance metrics to support decision-making and improve operational efficiency.
• Adhering to safety guidelines and using appropriate personal protective equipment
  • When performing duties to mitigate potential risks.
• Establishing and fostering a safe work environment and overall safety compliance
  • Operate within safety standards.
• Attend and participate in meetings and support the team in achieving the goals of the operation
• Attend coaching and training
• Contribute to the overall achievement of the team's goals