Currys plc
Outbound Sales CSA Advisor
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Role overview
Outbound Sales CSA Advisor
Location
Loughborough
Department
Loughborough Contact Centre
Employment Type
Permanent
Schedule
Full Time
Salary
- Base Salary: £26,561.60 per annum
- Opportunity: To earn performance-related and target-based commission
Working Hours/Shift Patterns
- Weekly Hours: 40 hours
- Schedule:
- Monday to Thursday: 09:30 AM - 06:30 PM
- Friday: 09:30 AM - 03:30 PM
Start Date
Monday, 26th October 2026
About the Role
At Currys, we are united by a passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we are proud of the service our customers receive, which is all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As an Outbound Telephone Sales Advisor within our outbound team, you'll be speaking to customers regarding Care Plan Agreements, extended warranty, mobile phone network services, new contracts, upgrades, and SIM only deals. You'll use your excellent communication skills to talk through the offers and deals we have, ensuring that customers have all the information available to make an informed decision.
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Responsibilities
As part of this role, you’ll be responsible for:
- Proactively contacting customers who are new and existing Currys customers.
- Helping the customer understand the different handsets, deals, and network providers and Care Plan Agreement we offer.
- Ensuring the customer has the best possible sales journey by giving great advice and all the options available to them.
- Building relationships with customers to ensure we're converting a one-time customer into a customer for life.
- Working towards and aiming to exceed sales expectations.
- Putting the customer at the heart of everything you do.
Requirements
You will need:
- A commitment to providing great service.
- Customer Service experience, ideally within a Contact Centre environment.
- Excellent communication skills.
- Experience of working towards targets.
- An interest in technology.
Application Process
If your application looks like a great fit, you’ll be invited to an assessment event with our team in Loughborough on Thursday, 1st October 2026 at 1:00 PM.
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Benefits
We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
- Discounts at our Currys stores and on our partner networks.
- Life Assurance and Sharesave scheme.
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
- Access to the Aviva Digital GP app, where you can access a GP 24/7.
Why Join Us
Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with ongoing training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application, please email careers@currys.co.uk and we’ll do our best to help.
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