YouFibre
Outbound Telesales Executive
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Department: Telesales
Location: Remote Compensation: £23,000 / year
Description
Outbound Telesales Executive
Reporting to: Head of Telesales
Location: Remote
Full Time
£23,000 basic + uncapped commission
About Youfibre:
We’re not just the average broadband provider. We are fast, fair and changing the category for the better. Ground-breaking speeds up to 8000 Mbps, no mid-contract price rises, great deals for everyone. We do the right thing for our customers. We're a passionate team, driving for progress and our culture reflects it.
Job purpose:
We’re looking for a Telesales Executive who is able to embody the company and its values. You’ll be someone who is able to sell on the phone every day to a high standard, and, most importantly, someone who enjoys it! You will be responsible for contacting many areas of the UK via phone, whilst converting prospects and leads into orders. We have an excellent product that we, and our customers, are incredibly excited about. We now want to ensure our brand, marketing, sales and customer service maximise our potential. You will also be responsible for administrative activities to facilitate the smooth processing of data.
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Key Responsibilities
Sales
- Hitting outbound call targets to prospects on a daily basis
- Converting prospect customers into sales
- Generating and loading prospect customers
- Build a pipeline and keep track of future sales
- Maintaining customer records
- Carry and exceed your own sales targets
- Maintaining high standards of customer service
- Deliver company's KPIs
General
- General administrative duties related to role and cleanliness of sales data
- Creating and maintaining spreadsheets and updating reports related to role
- Build a pipeline of contacts and sales that you’ve achieved from outbounding your sales areas
- Building strong relationships with colleagues, suppliers, and clients
Skills, Knowledge & Expertise
- Experience in outbound, over the phone selling
- Confident in your ability to upsell over the phone
- High level of computer literacy and the ability to adapt and learn new platforms
- Strong communication and personable skills, both written and verbal
- A drive for excellence and high attention to detail
- Strong prioritisation skills and flexibility
- Genuine passion for technology
- Effective problem solving and organisational skills
- Passionate for excellent customer service and teamwork
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Role requirements:
- 5 days a week - 2 week Rota (Monday-Friday) - (Tuesday – Saturday)
- 8 hour shift (9-5,10-6,11-7)
Why our people love working with us:
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- Health care cash plan
- Cycle to work
- Employee assistance programme
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Travel expenses paid
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects
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