Job Description

Outbound Telesales (hunter) Role – Kent Express

Location: National

This position is office based at Gillingham, Kent, if you are local, or offers the opportunity of home working for the right candidate. Remote workers must be able to attend the Gillingham site for a 3-week induction and training period.

Giving our customers an exceptional experience is what drives our Telesales team. Our representatives are passionate about understanding and delivering on our customer's needs and continuing to improve the customer experience. They quickly respond to customer's requests, placing orders, giving product information, and offering additional products, services (upselling/cross-selling), and promotions so the customer's experience with Kent Express is hassle-free, allowing them to get on with their jobs as dental professionals.

GENERAL SUMMARY:

Generate sales from target prospects through outbound sales calls and manage the growth of acquired customers. Your targets will be lapsed customers who have moved to a competitor; your objective is to reactivate accounts and generate new business, eventually building your own territory of managed accounts.

The processing of customer orders and follow-through of customer enquiries following quality control procedures to achieve both sales and gross profit targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Achieve objectives when making calls to customers with relevant offer/enquiry details.
• Successfully make the required outbound calls each day, building relationships with customers.
• Keep all customer records up to date with an accurate description of the individual surgeries buying procedures, contacts, and expenditure, and other relevant information.
• Reactivate lost accounts and continually monitor customers' spend who may be slipping.
• Assist the Inbound team by answering all incoming calls within 3 rings, in a polite, friendly manner, introducing both the company and yourself.
• Achieve a high level of accuracy on all orders, upsell, and cross-sell on every order to increase both size and order value.
• Where necessary, achieve and exceed Sales, Gross Profit, Lost Call, and territory growth targets as set by the Line Manager.
• Process orders and enquiries following Quality Control Procedures. Ensure that all quotations are dealt with, recording the correct information and submitted by the deadline or on a timely basis.
• Record and update customer database with relevant information. Ensure that all records are up to date, filed, and easily assessable.
• Ensure that all reporting is done correctly and on a timely basis.
• Carry out work willingly and well, receptive to new ideas, and promote a good atmosphere.
• Ensure that all communication to customers, both written and verbal, maintains a high standard both in presentation and content.
• Work as necessary to provide optimum cover to customers during office hours. Attend staff meetings, training courses, exhibitions, and seminars as required.
• Give support to team members, assist other departments, as and when necessary.
• Be an enthusiastic team player at all times. Participate in special projects and perform other duties as required.