JD Group Plc
Outdoor Returns Operative
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This is JD. Born in 1981. Built for Now.
At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward. If you’re ready to bring your energy, ideas, and personality to a team that values them, this is your moment. This is JD. Are you in?
Profit & Asset Protection Returns Operative
Responsible to: Returns Management
Department: Group Profit & Asset Protection
Location: Kingsway DC - Rochdale
Hours: Dayshift Monday – Friday 08:00-17:00
Role Overview
The purpose of this job is to ensure that all types of Store & Internet returns are processed end to end in accordance with company procedures. Also completing other tasks on Outdoor Returns such as; Clearance to stores, ODD Shoes, Tent Inspections, Return to Vendor, Shogun Scan and others.
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Key Duties/Responsibilities:
- Unload, breakdown and locate all inbound Retail Returns from both internal and external sources
- Meet all KPI’s set within the department
- Process all Retail/internet Return types from across the group
- Report any potential quality or product issues to the Management team for review
- Complete returns documentation & liaise with suppliers via email and phone
- Liaise and interact with all operational functions within the DC to ensure that stocks and returns are processed & stored in their respective locations
- To complete any other ADHOC tasks as directed by your line Manager in line with current levels of responsibility
- Training on all different job types on Outdoor Returns to be able to be flexible and work where required
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Skills, Knowledge & Experience:
- Good communication skills both written and verbal
- Shogun/WMS skills preferred but not essential
- Computer literate with knowledge of Microsoft Office applications
- Ability to prioritise work
- Ability to work as part of a team
- Self-motivated with the ability to work on your own initiative
- Be able to communicate and operate with all levels of staff
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
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