Outpatient Booking Officer

About the Role

We are looking for a proactive, motivated individual who enjoys working in a challenging and busy environment in Plastic Surgery within the Specialist Surgery Directorate. The successful candidate will need to have experience of working in the NHS and knowledge of the 18-week wait Pathway.

Applicants should be well organized with excellent communication skills and able to work well under pressure and be a key team player.

The appointed candidate will be responsible for booking new patient appointments by priority and date order, uploading referrals for clinical triage, pathway management for 18-week RTT, and management of our Outpatient PTL (Patient Tracking List). The post is vital to the delivery of timely, consistent, high quality care for patients. Computer literacy and good customer service skills are a must although full training will be given.

Main Duties of the Job

• Ensure accurate and comprehensive patient records and clinical details including outpatient referrals are added onto EPR in a timely manner, according to agreed standards, (the Trusts’ Elective Access Policy and Data Quality).
• Book appointments on EPR as per Trust procedures in line with the Trusts Elective Access Policy and ensure all referrals are clinically triaged within 48 hours.
• Ensure that patients on ERS (Electronic Referral System) are given appointment dates in accordance with clinical priority and length of wait, and that patients on the ASI list are managed accordingly.
• Ensure that the appropriate action is taken following both patient and hospital cancellations, such that the utilisation of elective capacity is maximized.
• Ensure that the patients’ 18 week RTT pathway is correct on EPR before undertaking any changes.
• Be responsible for managing designated patient tracking lists (PTL) and attend weekly PTL meetings with the management teams.
• Ensure all clinician annual leave and changes in outpatient sessions are accurately recorded.
• Take a lead to resolve clinic cancellation issues by communicating with colleagues and arranging cover or alternative clinics where required.
• The post holder is expected to develop an understanding of the Trust Elective Access Policy and related procedures, and to make a positive contribution to the ongoing development of elective administration processes.