Job Title: Outpatient Clerk

We are recruiting for an outpatient Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

About the Role

The EPU Ward Clerk is responsible for delivering efficient administrative support within the Early Pregnancy Unit, ensuring patient records are accurate, appointments are coordinated, and communication between patients and the multidisciplinary team is effective. The role requires excellent organisational skills, attention to detail, and a sensitive, professional approach when dealing with patients experiencing pregnancy-related concerns.

Our Core Values

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Key Responsibilities

• Welcome patients and visitors in a courteous and compassionate manner.
• Register patients and update electronic patient records accurately.
• Answer telephone calls and respond to enquiries, directing calls appropriately.
• Maintain confidential patient information in accordance with NHS policies and data protection regulations.
• Prepare and organise patient notes, clinic lists, and relevant documentation.
• Liaise with consultants, nurses, midwives, sonographers, GPs, and other departments regarding patient care.
• Monitor and order office supplies and maintain stock of administrative materials.
• Process referrals, test results, and correspondence promptly.
• Ensure clinic and ward documentation is completed accurately and filed correctly.
• Support the clinical team with general administrative tasks as required.
• Maintain a clean, organised, and professional reception and administrative area.