Moorfields Eye Hospital, London, Fellowship
Outpatient Clinic Coordinator - Ealing
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Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields at Ealing.
This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.
Rota based which is an onsite role.
This vacancy is advertising two roles. The first is a fixed term post offering up to period of 10 month, which will end on 30th June 2027 as there may be some delays in recruitment. The second post is a permanent one.
Main duties of the job
- To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
- To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields North satellite sites.
- To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- To ensure adherence to the Trust’s Access Policy at all times.
- To work as part of a large administrative team and provide cross- cover as and when required.
- To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
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- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport link
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description And Main Responsibilities
Reception duties include:
- Meeting and greeting patients on arrival to the hospital
- Checking patients into the appropriate clinics using the Trust patient administration system
- Booking clinic appointments
- Accurate recording of patient data
Additional administrative duties include:
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Ensuring clinics are booked to profile
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Prepping patients notes
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Answering queries (by telephone and in person)
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Filing
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Scanning
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Booking patient transport
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Supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties
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To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
-
To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields North satellite sites.
-
To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met.
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Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service.
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Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required.
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To arrange transport bookings for patients as necessary.
Person specification
Knowledge & Training
Essential criteria
- Good working knowledge of Microsoft Office Software
- Knowledge & understanding of confidentiality Issues
Desirable criteria
- Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft
Experience
Essential criteria
- Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role
Desirable criteria
- Previous experience within a health care setting
Qualifications
Essential criteria
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications
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Desirable criteria
- Willingness to undertake further training and development in the role.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Outpatient Coordinator JD (PDF, 468.1KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
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Further details / informal visits contact
- Name: Kimetra Hawkson
- Job title: Outpatient Clinic Team Leader
- Email address: kimetra.hawkson@nhs.net
- Telephone number: 020 7702 5546
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