Royal United Hospitals Bath NHS Foundation Trust
Outpatient Pathway Coordinator
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Job Overview
This post is only open to internal applicants.
To lead and coordinate the Gastroenterology outpatient follow-up booking service, ensuring that patients are booked efficiently, appropriately and within agreed clinical and Trust timescales. The post holder will take responsibility for the management and validation of outpatient follow-up waiting lists, ensuring that all booking requests are actioned promptly and in accordance with Trust policies and national waiting time standards. The post holder will work closely with Consultants, Nurse Specialists, Operational Managers and Administrative Teams to maximise clinic utilisation, identify capacity issues and ensure safe and effective patient pathway management. They will provide leadership and guidance to the follow-up bookings team and contribute to continuous service improvement.
Main duties of the job
Responsible for leading and coordinating the Gastroenterology outpatient follow-up booking service, ensuring patients are booked efficiently, accurately, and within Trust waiting time standards. The role involves managing outpatient reception and bookings staff, overseeing consultant waiting lists, validating patient pathways, monitoring clinic capacity and performance, and producing reports to support service delivery. Key responsibilities include managing appointments, cancellations and rescheduling, resolving booking and pathway issues, supporting backlog reduction initiatives, and ensuring compliance with Trust policies and Information Governance requirements. The post holder also provides leadership, training and workload support to the team, communicates effectively with patients and clinical staff, and promotes continuous service improvement while escalating risks and capacity concerns as required.
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Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description And Main Responsibilities
Within the attached job description, you will find a summary of the job, main duties and responsibilities of the job, person specifications, structure charts, annual leave entitlements etc.
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Person specification
Essential
Essential criteria
- Knowledge of RTT rules and pathway requirements
Desirable criteria
- Experience managing patient appointments, referrals, clinics, and follow-up bookings
Essential
Essential criteria
- Strong IT skills, including use of patient administration systems such as Cerner, Millennium, PAS, eRS, or similar NHS systems
Desirable criteria
- Strong communication and customer service skills when dealing with patients, consultants, nurses, and other healthcare professionals
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Job Description and Person Spec (PDF, 160.4KB)
- Join the RUH (PDF, 1.3MB)
Further details / informal visits contact
- Name: Kane Wilson
- Job title: Gastroenterology Outpatient Manager
- Email address: kane.wilson1@nhs.net
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